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Pharmacy Assistant

5 months ago

Thunder Bay, Canada Oak Medical Arts Full time

**Oak Medical Arts**

Oak Medical Arts is a locally-owned network of six clinic and pharmacy locations in Thunder Bay. Our team-based model integrates many health professions including: walk-in clinic services, pharmacy, chiropractic care, massage therapy, physiotherapy, foot care, harm reduction, kinesiology, mental health counselling and much more. Our goal is to make it easy to access great healthcare, know our patients, provide great care and improve the health of Thunder Bay and community overall

Oak Medical Arts is looking for an energetic and passionate **Pharmacy Assistant** to work in our pharmacy locations providing exceptional patient care and working with an amazing team

Oak offers an rewarding job, work-life balance, support, culture and teamwork. Take pride in working for a locally-owned pharmacy, and experience a great team and culture that make you enjoy your work even more

**Plain Language Summary**

**Roles and Responsibilities**

**Pharmacy Assistant Responsibilities**

Pharmacy Operations
- All Kroll functions
- Receiving phone calls
- Refill requests
- New prescription faxes, etc.
- Prescription filling
- Unfills
- Medsync and autofill
- Report printing
- Adding new patients
- Adding coverage
- Keeping accurate profiles
- Adding notes as needed
- Cleaning and tidying duties
- Organizing space and workflow
- Managing supplies

Prescriptions
- Entering prescriptions
- Counting and preparing prescriptions
- Completing refill requests
- Methadone and suboxone scripts
- Creating accurate and complete blister packages
- Billing blister packs
- Running batches
- Third party billing
- All required documentation i.e. ministry billing codes, nutrition forms
- NIHB and other third party billing
- Troubleshooting billing
- Consent forms

Customer service
- Friendly, fast, efficient and exceptional care
- Answering phones
- All till functions
- Coordinating and setting up deliveries
- Answering questions
- Coordinating care between our locations if needed
- Booking clinical services appointments or other appointments as applicable

Inventory Management
- Managing drug orders
- Narc counts
- Inventory counts
- Return to stock
- Managing minimum and maximum in Kroll drug cards
- McKesson (sending and receiving orders, looking up prices, reports, etc.)

Pharmacist Support
- Help with supporting the pharmacist’s practice, organization and dispensary workflow, clinical billing assistant, accurate preparation of all blister packs, prescriptions, reports, etc.
- Understanding the scope of a pharmacist, referring all patient questions to the pharmacist, looking for opportunities to inform patients about the role and scope of a pharmacist, identifying opportunities for clinical services.

Organization
- Organization of day and tasks, working as a team with other pharmacy staff, efficient, time management.
- Working with the pharmacist and technician to enter and prepare all scripts, coordinate checking of all scripts, answer questions and direct to the pharmacist as needed. Working with clinic locations to optimize patient care and collaboration.

**Clinic Assistant Responsibilities**

Administration
- Booking appointments in EMR system
- Booking clients as per provider request and preference
- Navigating EMR site and provider schedules
- Changing or canceling appointments
- Creating accurate and relevant appointment notes
- Understanding general principles of booking appointments
- Understand provider preferences around booking appointments
- Explain all divisions and services to patient
- Book repeating appointments
- Using the waitlist
- Demonstrates confidence in booking appointments, answering questions, etc.

Patient reports / consults / charting
- Scanning / input of provider information into EMR system (ex. Lab results)
- Add files to chart
- How to send, receive and process faxes in SR fax
- Notifying provider where appropriate on results
- Create tasks in JaneApp
- Print or export notes from EMR

Handling Payments
- Cash / Debit / visa payments
- NIHB billing for social work
- Recording of ministry billing codes as appropriate
- Refund payment
- Process payments for appointments
- Pre-payments on JaneApp
- Process payments for products
- Add adjustments to appointments

Provider Support
- Having forms ready and available for provider completion
- Completion of basic information as per appropriate and as per provider request
- Help with supporting the health provider practice, organization and clinic workflow, clinical billings, reports, etc.
- Understanding the scope of each supported health provider, referring all patient questions to the preferred health provider, looking for opportunities to inform patients about the role and scope of programs and services.

Services promotion and networking
- Familiarity with all Oak clinical and pharmacy services / programs
- Eligibility / Coverage / Costs
- Appointment durations
- Ability to properly pitch and educate patients about services and progr