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Manager, Learning Technology and Support Services

5 months ago

Toronto, Canada Dignity Health Global Education Full time

**Role**: Manager, Learning Technology and Support Services

**Reporting to**: Chief Learning Experience Officer

**Location**: Canada

**Role Type**: Full time - Hybrid

**Salary**: Salaried

**Position Summary**:
The Manager of Learning Technology and Support Services plays a critical role in DHGE outcomes by ensuring all learner
- and facilitator-facing experiences are best-in-class. This includes the timely launch and smooth running of all academic programs. The Manager of Learning Technology and Support Services requires a customer-centric who inspires all to provide world-class customer service in an effort to improve the overall student experience and retention across all programs.

**Supervisory Responsibilities**: Manages others

**Core Duties**:

- Oversees the following DHGE functions:

- LMS course builds and ongoing delivery
- Facilitator onboarding and monitoring
- Survey distribution and data collection
- Learning technology integrations
- Learner lifecycle management
- Customer service and support
- Provides a continuous feedback loop to the Product Development team to

ensure courses and programs remain top-notch
- Manages customer support function and inspires world-class customer service
- Ensures continuous uptime and availability of learning products (as made

possible by vendors)
- Trains and motivates a team of top-notch course facilitators and maintains data

of all facilitators’ credentials
- Helps manage student information, and reconciles final student enrollment and

update reports
- Oversees surveys in Qualtrics, including the collation and summarization of data,

and distribution to key stakeholders
- Provides students with access to learning management system and nurtures

students through academic journey
- Oversees quality assurance process on newly published courses
- Keeps supervisor informed of any issues related to the smooth functioning of the

program.

**Minimum Qualifications**:

- Bachelor’s degree in a relevant area.
- Experience working in higher education desirable but not required.
- Knowledge of the US regulatory environment is desirable but not required.
- Knowledge of:

- Canvas and other learning management systems
- Key skills:

- Efficient project management
- Attention to detail
- Strong communication skills
- Able to multitask

**Working Relationships**:Close and frequent contact with vendors and partner
institutions. Ability to work independently.

**Working Conditions**:
Home-based. Some minor travel may be required.

May be required to work evenings and some weekends