
Technical Support Specialist
3 weeks ago
Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.
**FortiAnalyzer - Centralized Logging & Reporting**
**FortiManager - Centralized Configuration Management**
The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.
**Responsibilities**:
- Provide direct technical web and telephone support
- Ensure that reported issues are well understood and the needed information is collected
- Troubleshooting FortiAnalyzer and FortiManager
- Recommend corrective actions based on analysis of collected information
- Provide Customer education where needed due to gaps in networking, product knowledge etc...
- Consult technical documentation, bulletins and release notes for known problems
- Reproduce customer environments using lab equipment and report bugs
- Recommend alternative solutions or workarounds
- Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
- Manage customer communications and expectations until the closure of each case
- Provide knowledge transfer to peer engineers
**Job Experience Required**:
- 4+ years' experience in a technical support role in a networking/security company or equivalent education
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Experience with security products (especially firewalls and VPN gateways)
- Strong troubleshooting and problem-solving skills
- Previous experience providing technical support, preferably supporting data networking products and/or security products.
- Strong English skills both written and verbal.
**Experience in any of the following areas would be an asset**:
- Centralized Configuration Management Tools
- SQL syntax & select statement design
- VM/Cloud Environments
- Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).
**Educational Requirement**:
- Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
GD
-
Technical Support Specialist
7 days ago
Ottawa, Ontario, Canada Kyndryl Full timeJob Description">Kyndryl is seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing top-notch technical support to our clients.">About the Role">As a Technical Support Specialist, you will be responsible for providing first-level technical...
-
Technical Support Specialist
4 weeks ago
Ottawa, Canada Fortinet Full timeFortinet is looking for an experienced Technical Support Specialist to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication...
-
Technical IT Support Specialist
6 days ago
Ottawa, Ontario, Canada Kyndryl Full timeJob DescriptionOverview:Kyndryl is seeking a highly skilled Technical IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Responsibilities:Support the delivery and resolution of first-level IT service requests, troubleshoot and log incidents, and...
-
Technical Support Specialist
6 days ago
Ottawa, Ontario, Canada Alio Recruitment Full timeAlio Recruitment is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-tier technical support in a bilingual environment.This role requires at least 1 year of in-field experience delivering technical support directly at client locations. Strong communication skills...
-
Technical Support Specialist
1 day ago
Ottawa, Ontario, Canada Randstad Canada Full timeCompany OverviewRandstad Canada is a leading staffing and recruitment agency dedicated to providing top talent solutions to businesses across the country.We are currently seeking a skilled Technical Support Specialist to join our team in Concord, ON.
-
Technical Support Specialist
5 days ago
Ottawa, Ontario, Canada CAE Inc Full timeAbout This RoleWe are seeking a highly skilled Technical Support Specialist to join our team at CAE Inc. As a key member of our technical support group, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our flight simulators.Key Responsibilities:Perform a variety of duties in the electronic,...
-
Technical Support Specialist
2 hours ago
Ottawa, Ontario, Canada ThreeDify Full timeWe are currently looking for a Technical Support Specialist. The desired candidate should possess the following qualifications:• Undergraduate or Graduate Mining or Geological Engineering Degree.• Familiar with General Mining Software Packages and Microsoft Excel.• Strong analytical and problem-solving skills.• Proficiency in English is compulsory....
-
Technical Support Specialist
2 weeks ago
Ottawa, Canada DNSnetworks Corp Full timeSalary: 60-70k The technical support engineer's main responsibilities: - Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues. - Provide recommendations to enhance IT systems and services. - Support, administer, configure, and install software and hardware products...
-
Technical Support Specialist
5 days ago
Ottawa, Ontario, Canada Business Cloud Inc. Full timeJob OverviewAt Business Cloud Inc., we are seeking a skilled Senior Technical Support Specialist to join our team. As the main point of contact for client issues, you will act as a first responder in support situations and coordinate with colleagues to resolve problems.The primary responsibilities of this role include system administration, monitoring...
-
Bilingual Technical Support Specialist
5 days ago
Ottawa, Canada Randstad Canada Full timeDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support Specialist. We're looking for individuals with high energy and a focus towards customers. The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of...
-
Bilingual Technical Support Specialist
1 day ago
Ottawa, Canada Randstad Canada Full timeDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support Specialist.We're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of...
-
Bilingual Technical Support Specialist
1 day ago
Ottawa, Ontario, Canada Randstad Canada Full timeDo you have a passion for Technical Support? We're looking for individuals to join our client in Concord, ON as a Technical Support Specialist.We're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products....
-
Technical Support Specialist
2 days ago
Ottawa, Ontario, Canada Vertex Elite LLC Full timeJob Overview:">Vertex Elite LLC is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will have extensive experience in supporting complex applications, including Broadridge Impact, BPS, Gloss, Cognos, Murex, and Loanet. Additionally, they should be proficient in SQL, ETL, Linux, and ServiceNow.Key...
-
Technical Support Specialist
2 days ago
Ottawa, Canada Senate of Canada Full time**Technical Support Specialist** **Directorate**: Information Services **Classification**: SEN 7: $75,404 - $95,409 **Job Type**: Indeterminate Appointment (permanent, full-time) **Location**: Ottawa, Ontario, Canada **Closing Date**: Sunday, March 16, 2025 **About the Senate** The Senate plays a unique role in shaping our country’s democracy. As...
-
Technical Support Specialist
1 day ago
Ottawa, Canada Parliament of Canada, Senate Full timeClosing date: Sunday, March 16, 2025 **Technical Support Specialist** **Directorate**: Information Services **Classification**: SEN 7: $75,404 - $95,409 **Job Type**: Indeterminate Appointment (permanent, full-time) **Location**: Ottawa, Ontario, Canada **Closing Date**: Sunday, March 16, 2025 **About the Senate** The Senate plays a unique role in...
-
Technical Support Specialist
3 weeks ago
Ottawa, Canada Distributel Full timeSince 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to...
-
Technical Account Support Specialist
4 weeks ago
Ottawa, Canada Solink Full time**Technical Account Support Specialist** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A...
-
System Support Specialist
4 weeks ago
Ottawa, Canada ALT Technical Full time**Your Responsibilities** - Respond to monitoring alerts and customer initiated tickets - Troubleshoot and find resolutions to complex technical problems - Escalate all Critical/High issues to designate support team within SLA guidelines - Document, track and monitor the problem to ensure timely resolution - Demonstrate an excellent Customer Service Skills...
-
Technical Support Specialist
4 weeks ago
Ottawa, Canada Senstar Full timeA new opportunity has opened for a Technical Support Specialist, to support our full suite of intrusion detection systems, within either our Ottawa or Waterloo offices, reporting to our Technical Support Manager. This role will provide support, to both straightforward and highly complex customer environments, for any of our proven and fully integrated...
-
Technical Support Specialist
4 weeks ago
Ottawa, Canada Entrust Datacard Full timeCareer Growth, Flexibility and Collaboration! Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust relies...