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Service Coordinator

5 months ago

Oakville, Canada Rightway Crane & Manufacturing Full time

Assist in scheduling of a team of service technicians.
- Assist in preparing inspection reports, quotes and purchase orders.
- Assist in pricing of parts, parts orders and managing existing parts database and inventory.
- Assist in the implementation and management of RWC's service and inspection software, including daily operations, assist service technicians, troubleshooting.
- Customer service duties, including communication with existing clients, new clients and suppliers to make sure all their needs are met.
- Answer and direct phone calls and schedule appointments.
- Proficient computer skills mandatory, including experience with Microsoft Office (Word, Excel, Outlook), database creation and management.
- Provide administrative support to office staff as needed.

**Requirements**:

- Previous experience working in service coordinator role required, preferably in the Overhead Crane industry.
- Proficient in computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Ability to maintain confidentiality of sensitive information.
- Professional demeanor and strong customer service skills.
- High school diploma or equivalent.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the office.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oakville, ON L6L 2X4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Administrative: 2 years (preferred)

Work Location: In person