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Claims Assistant
4 months ago
Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
Out-of-Scope
Business Unit/Location: - Claims, Ontario
Key Accountabilities
Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.
Claims Support (50%)- Opens and assigns new claims files.-
- Enters claims information into GIS.- Orders reports for the claims department.- Processes windshield claims.- Maintains up to date electronic notes.- Processes Salvage cheques and invoices.- Resolves routine administrative problems.
2. Customer Experience (20%)- Ensures all inquiries are effectively dealt with in a timely manner.- Ensures a high level of customer service is achieved and maintained.
3. Stakeholder Relationships (10%)- Develops and maintains positive working relationships with claimants, insureds, brokers, and service providers.
4. Leadership (10%)- Actively contributes to and supports a culture of a high performing workforce.- Participates in divisional succession plans, ensuring ongoing professional and career development and supports development in others.- Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.- Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.
5. Corporate Management (10%)- Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.- Manages risk in area of authority.- Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.
Education & Experience- A one-year certificate from an accredited post-secondary education institution in a relevant field of study such as Business or Office Administration.- 1 - 2 years’ experience in an office environment.
Knowledge, Skills and Abilities- Knowledge of office procedures and office equipment.- Knowledge of computers and Microsoft Word and Excel.- Knowledge of claims procedures.- Knowledge of the principles and practice of insurance.
Posting Close Date:
November 26, 2023
