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Branch Manager

4 months ago

Acheson, Canada New-Line Hose & Fittings Full time

**Job description**

New-Line takes pride in its people, interactive training programs, use of technology, and commitment to celebrating and promoting our team’s successes through our rewards and incentive programs. We are committed to identifying and developing key skills in our workforce in order to continue to grow and succeed through our strong talent.

**Job Function**

The Branch Manager is responsible for the overall branch operation, branch customer service, and performance management of all branch staff. Develop the team to achieve customer growth and retention, customer service goals, sales/gross margin goals, and inventory goals for the branch while creating a strong team for future company succession planning. Focus all team members and supervisors on exceptional customer service through leading by example, training, follow up, and consistent validation. Responsible for new product and competitive knowledge gathering and sharing with the team.

**Core Job Responsibilities**
- In coordination with HQ, plan, implement, and manage a business strategy of consistent growth while supporting overall company goals, culture and vision
- Recruit, hire, train, coach and performance manage all branch staff
- Provide the primary communication channel between the sales staff and all other departments, branches, and managers
- Develop and maintain through consistent validation and coaching a customer centric culture where our actions are geared towards providing courteous, fast, efficient, accurate customer service
- Monitor and provide input to ensure high customer service levels where the customer receives their product in an accurate, timely and efficient manner
- Scan vendor literature and communicate with customers to stay on the forefront with new products, new designs, new ideas or other areas for growth
- Ensure storefronts are well maintained, stocked, clean, and organized in coordination with our Merchandising Manager for company wide consistency
- Ensure reaction time and accuracy of information and quotes being relayed to customers
- Direct involvement of the maintenance and development of key accounts; selling required
- Review reports, alerts, flow charts, procedures and manual tasks to streamline systems and improve communications and processes throughout the branch
- Responsible for scheduling, vacation approvals, and payroll approval
- Remain current on industry trends, product development, and competitive situations
- Ensure safety, inventory, tool and equipment maintenance and paperwork are up to date

**Required Competencies**
- Strong knowledge of Accpac, MS Word/Excel and Outlook
- Mathematically Inclined
- Mechanically inclined
- High degree of proven sales and leadership ability; high motivational skills
- Warehouse experience; shipping, receiving, inventory control and picking is highly beneficial
- Efficient problem solving skills with high detail to accuracy
- Strong communication skills both written and verbal
- Proactive nature when dealing with people or safety concerns
- Commitment to continual development in both the business and people operations
- People management experience. Coaching and performance management is required for this role
- Class 5 Drivers License with clean abstract

**WHAT WE OFFER**:

- A competitive salary with potential to earn more with bonuses and incentives (negotiable based on experience)
- Company-sponsored social events, BBQs, outings, lunches, and more
- An excellent benefits package including RRSP matching, Tenure Bonuses, Educational Reimbursements, Fitness Credits, Extended Health/Dental, and Vision Care
- Employee recognition awards and opportunities for prizes
- A safety-oriented environment with great team members and management
- The opportunity to cross-train and grow within the company and become a Subject Matter Expert in our diverse industry

New-Line is an Equal Opportunity Employer, we take pride in the diversity and inclusion in our hiring practices. We thank all applicants who apply, but only select applicants will be contacted on the basis of qualifications.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Branch Management: 3 years (preferred)
- Inventory Management: 3 years (preferred)
- Industrial Sales: 1 year (preferred)

Work Location: In person