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Field Support Technician

4 months ago

Gloucester, Canada Amano McGann Canada Full time

**Company description**

Amano McGann Canada is a leading supplier of access control parking solutions. We install and support our line of networked automated parking terminals across Canada. We are proud of our products and the outstanding service we offer our customers.

**Job description**

This role supports Amano McGann Parking and Access Control systems.

Previous experience in the Parking or Access Control industry is a major asset.

**JOB RESPONSIBILITIES**
- Preventative maintenance and upkeep of parking equipment.
- Installation and removal of various types equipment.
- Software/firmware installation and upgrades.
- Collaborating with Amano McGann and 3rd party support providers to facilitate installations and resolve technical issues.
- Support Amano McGann Canada customers in a polite and respectful manner.
- Occasional on-call, after-hours, overtime, and weekend emergency service.
- Additional service and support duties as assigned or required.
- Note: This position will require walking, kneeling, bending, and working on ladders.

**QUALIFICATIONS**
- Demonstrate initiative and an aptitude to learn.
- Proficient English communication skills, both written and verbal.
- Good troubleshooting and problem-solving skills.
- An understanding of computer systems and networking.
- An understanding of electronic and electrical principles and best practices.
- Excellent manual dexterity and a familiarity with both hand and power tools.
- Comfortable working outdoors in all conditions as needed.
- Comfortable lifting and or moving in excess of 20kg on a regular basis.
- Must possess and maintain a valid G-class driver
- s license with a clean driving record with a minimum of 3 years driving experience.

**Job Types**: Full-time, Permanent

**Salary**: From $21.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- On call
- Overtime

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
All recommended COVID restrictions are followed as mandated.

Ability to commute/relocate:

- Woodbridge, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location