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Account Onboarding Manager

4 months ago

Montréal, Canada ALDO Group Full time

**Job Title**: Account Onboarding Manager

**Department**:ANA - ALDO North America

Looking to unbox your full potential? STEP UP with the ALDO GROUP.

**WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING**

The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

**STEP UP EXPERIENCE**
- Recognition programs to showcase your talent
- To be part of a company that takes a stand on issues affecting people, the environment, and our partners
- Summer Fridays (because Summer is for fun)
- Purchase discount on merchandise sold in all our divisions.
- Family & Friends events with discounts on our products
- Subsidized cafeteria & daycare
- Subsidized public transportation and free parking
- On-campus gym with access to a trainer
- Flex schedules and telecommuting
- Sick days
- Attractive total compensation

**YOUR ROLE**

As the Account Onboarding Manager, you will play a pivotal role in ensuring the seamless integration and onboarding of new accounts. You will collaborate with cross-functional teams, manage relationships with key stakeholders, and drive the onboarding process to deliver exceptional service to our partners. This role requires a strategic thinker with excellent communication skills, a customer-centric approach, and the ability to collaborate effectively across departments.

**Responsibilities**
- Lead the end-to-end onboarding process for new accounts, ensuring a smooth transition and integration into our systems.
- Collaborate with various departments, including Sales, Operations, and IT, to facilitate a cohesive onboarding experience.
- Build and maintain strong relationships with key accounts, understanding their business needs and ensuring alignment with our goals.
- Act as the main point of contact for account-related inquiries and issues during the onboarding phase.
- Continuously evaluate and enhance the onboarding process to streamline operations and improve efficiency.
- Collaborate with internal teams to implement best practices and drive improvements based on feedback and lessons learned.
- Analyze data related to onboarding processes and account performance to identify trends and opportunities for improvement.
- Provide regular reports and insights to leadership on the status and success of onboarding initiatives.
- Address and resolve any issues or challenges that may arise during the onboarding process promptly.
- Collaborate with internal teams to provide solutions and ensure a positive client experience.

**DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?**
- Bachelor’s degree in business administration, or a related field
- At least 5 years of experience in account management, onboarding, or a related role;
- Excellent interpersonal and communication skills;
- Exceptional organizational and project management skill;
- Analytical mindset with the ability to derive insights from data;
- Ability to thrive in a fast-paced and dynamic work environment.

Don't wait any longer: STEP UP with us. We want to meet you

**WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.**

Present in more than **100 countries**, the ALDO Group has established itself with strong brands:
ALDO/ALDO Accessories, Call it Spring and Globo. Guided every day by its purpose “A journey to create a world of love, trust and belonging”, the organization is simply unique. What makes our culture so one of a kind is our people’s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity

Job Requirements:

- Bachelor’s degree in business administration, or a related field
- At least 5 years of experience in account management, onboarding, or a related role;
- Excellent interpersonal and communication skills;
- Exceptional organizational and project management skill;
- Analytical mindset with the ability to derive insights from data;
- Ability to thrive in a fast-paced and dynamic work environment

**Job Snapshot**:
**Employee Type**: Full-Time

**Location**: Montreal, Quebec (Onsite)

**Job Type**: Sales

**Experience**: Not Specified

**Date Posted**: 02/01/2024