Bilingual Customer Service Representative

4 weeks ago

Toronto, Canada Merit Medical Systems Inc. Full time

Work Shift:
DAY
- Work Schedule:

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

ESSENTIAL FUNCTIONS PERFORMED

1. Answers incoming customer calls promptly to place orders for product sales.
2. Resolves problems and concerns that customers may have with all facets of product ordering, sales and service.
3. Tracks product shipments upon the customer's request or Sales Representatives' request.
4. Enters standing orders, fax orders, blanket orders, and mail orders as needed.
5. Assists Sales Representatives with customer account problems and sends samples of Merit's products to customers and Sales Representatives upon their request.
6. Corresponds with Shipping, Marketing, Quality Assurance, and Manufacturing to ensure that Merit's products are available as soon as possible for shipment to the customer.
7. Enters fax & phone orders as needed.
8. Performs other related duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS
- Lifting - Not to exceed 50 lbs. - local practice may apply.
- Writing
- Sitting
- Standing
- Bending
- Vision
- Color perception
- Depth perception
- Reading
- Field of vision/peripheral
- Fine motor skills

SUMMARY OF MINIMUM QUALIFICATIONS
- Education equivalent to a high school diploma, with one or more years of post High School education preferred.
- A minimum of two years of previous customer service experience.
- Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs. Ability to become skilled in the use of Merit's AutoCAD software within one year of employment required.
- Ability to work effectively as part of a team and make decisions quickly and accurately.

COMPETENCIES
- Computer/AutoCAD
- Customer service
- Bids/contracts
- Returned goods processes
- Product knowledge
- Shipping processes

COMMENTS

Infectious Control Risk Category II:
The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category II states employment and procedures that may require exposure.

To see more on our culture, go to

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