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IT Manager

4 months ago

Toronto, Canada Alpha Channel Inc. Full time

At Alpha Channel, we are building something new together.

We are a team of developers, dedicated to creating bold, new and exciting experiences through pushing the boundaries of art and technology. Based in our beautiful new studio in Toronto's Liberty Village, we’re looking for talented and driven individuals who are passionate about creating amazing games, and good work culture.

Come and join us in building a diverse studio that values imagination and the individual.

**Overview**:
Step into a pivotal role at AlphaChannel as our first IT team member. In this essential position, you will leverage your expertise to manage and optimize our IT infrastructure. As an IT Manager, you will address complex IT issues, streamline processes, manage assets, and lead innovative IT projects.

If you excel in delivering technical solutions and you thrive in a collaborative environment, this is the role for you.

We are looking for someone who can work onsite 3 days per week, provided that you are living within a 30-minute distance from the studio. This is to ensure you can be onsite at short notice in the case of any unexpected issues.

Join us and become an essential part of a company that values innovation and continuous growth This role has the potential to grow into a global IT management position.

**What you’ll be doing**:
**Advanced IT Management**
- Providing technical support and managing IT operations to enable the resolution of hardware, software, and network-related issues, within our agreed timeframe.
- Collaborating with senior IT leaders and external vendors for issue escalation and resolution.

**Technical Solutions and Effectiveness**
- Identifying and addressing complex requirements, workflows, and technology-related pain points. You will identify and develop comprehensive solutions.
- Championing IT needs for both office-based and remote employees.
- Developing and delivering advanced training programs, including user sessions, phishing, and security training.

**Onboarding and Offboarding**:

- Collaborating with the People Team to ensure seamless IT onboarding and offboarding processes.
- Maintaining and enhance existing onboarding workflow automation.
- Ensuring appropriate equipment allocation and permissions management.

**Asset Management**:

- Overseeing the procurement, tracking, and disposal of IT assets.
- Managing software licensing, procurement, cost analysis, and audits.
- Maintaining vendor relationships, contracts, and licensing renewals.

**IT Systems and Services**
- Installing, supporting, repairing, and maintaining advanced computer systems and servers.
- Monitoring performance metrics and respond to service outages.

**Innovative IT Projects**:

- Leading technical IT projects, ensuring accountability for milestones and deliverables.
- Implementing innovative technologies and practice effective stakeholder management.

**What we’re looking for from you**:

- Strong professional IT experience within a similar level of role, preferably inhouse.
- A tertiary qualification in Computer Science, IT Management, Management Information Systems, System Administration, or equivalent.
- Strong knowledge of advanced systems and networking software, hardware, and protocols.
- Strong technical problem-solving skills.
- Emphasis on thorough documentation practices.
- Excellent verbal and written communication skills.
- Ability to handle third-level responsibilities as needed.
- Capable of working independently and collaboratively in a fast-paced environment.

**In this role you’ll be working with the following key tools, or similar**:

- **Productivity Suite**: Microsoft 365, Azure, Intune; Google Workspace, MDM.
- **Infrastructure**: Hypervisors (Proxmox, Nutanix, Hyper-V, VMWare)
- **Networking**: (Ubiquiti, Cisco, Fortinet, Palo Alto, Aruba, Ruckus)
- **IT Management**: RMM (NinjaOne, Datto, ManageEngine, Intune);
- **Ticketing and Service Management**: (Freshservice, Zendesk, Jira Service Desk).
- **Communication**: Slack, Microsoft Teams.
- **Endpoint Security**: (SentinelOne, Crowdstrike, Windows Defender ATP, Huntress);
- **Documentation**: Intranet, Wiki (Notion, Confluence, SharePoint).

**What we can offer you**:

- A competitive base salary that reflects your skills and experience and is coupled with what we expect you to deliver. At Alpha Channel, we want everyone to feel rewarded for the value they bring.
- You will have 2 weeks of annual leave to be taken at a time of your choosing, as well as 1 week shutdown in summer, and 1 week shutdown in winter. You will also have all government holidays.
- Your choice of work equipment (i.e. Desktop computer, monitor, noise-cancelling headphones, etc.)
- Your mental well-being is important, which is why you will have our EAP on hand, Manulife, to support you when you need it. This will give you access to many methods of support, including short-term counseling, access to a library of resources, and live advice.
- Individual/familial I