Service Manager

5 months ago

Halifax, Canada Parts for Trucks Full time

Parts for Trucks is a well-established and reputable heavy-duty truck and trailer repair shop specializing in the maintenance, repair, and servicing of all makes of heavy-duty trucks, trailers, buses, and petroleum tanks. As we continue to grow, we are seeking a dedicated and experienced Service Manager to lead our service department.

Reporting to the Regional Service Manager, the Service Manager will be responsible for overseeing all aspects of our service department, including managing a team of skilled technicians, ensuring efficient operations, and delivering top-notch customer service. Your leadership will play a crucial role in maintaining our reputation for excellence in the heavy-duty truck repair industry.

**Key Responsibilities**:

- **Team Leadership**: Manage, mentor, and lead a team of technicians, providing guidance, support, and training to ensure high-quality workmanship and a cohesive team.
- **Service Operations**: Oversee day to day operations, scheduling, and workflow to ensure efficient and timely service delivery while maintaining the highest standards of quality and safety.
- **Customer Service**: Interact with clients, address their needs, and resolve any issues or concerns. Foster strong customer relationships and ensure repair services are delivered promptly and to the highest quality standards.
- **Reporting**: Provide regular reports and updates to senior management on department performance, issues, and potential improvements. Monitor expenses, workflow, and shop proficiency to ensure profitability, identifying areas for improvement.
- **Safety**:Cultivate a safe working environment through regular communication and ensuring adherence to applicable safety policies and procedures.

**Qualifications**:

- Previous experience in a leadership role within a heavy-duty truck repair or automotive service environment.
- Strong technical knowledge of heavy-duty trucks and their components. License Truck & Transport Technician is preferred.
- Exceptional leadership and team management skills with a proven ability to motivate and develop staff.
- Excellent customer service and communications skills.
- Strong problem-solving abilities and a results-driven approach.
- Proficient computer skills, including experience with service management software and Microsoft Office.
- Well versed in all areas of safety applicable to the trade.
- Ability to do occasional heavy lifting (up to 80 pounds) and be physically active.

We offer competitive compensation and a comprehensive benefits package, complete with health, dental and retirement benefits. You’ll have the opportunity to be part of a company that is a recognized leader in its industry, while enjoying the security and growth opportunities of working in a stable and thriving industry.

Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Ability to Relocate:

- Halifax, NS B3S 1S4: Relocate before starting work (required)

Work Location: In person

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