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Intake Social Worker

4 months ago

Toronto, Canada VHA Home HealthCare Full time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “_The freedom and flexibility can’t be beat._” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us _“I love the inclusive culture. I feel welcome and at home.”_ _View more comments from VHA clients and their family members_._

**We are seeking**:
**Intake Social Worker - Canada Summer Jobs**

**Full-Time Contract position - 8 Weeks (35h/week)**

**What will be your role?**

Reporting to the Manager, Client Care and Operations, this position is responsible for perform all intake functions for the Community Support Programs including programs service coordination and support: receive, assess, and process all requests for service from potential clients and referral sources, provide information regarding the criteria for the programs and range of services offered and refer to other community services when ineligible. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures and standards of confidentiality of VHA.

**Key tasks and responsibilities of the role**:

- Receive, assess and process service requests from potential clients and referrals
- Conduct a thorough assessment to identify the community program best suited to the client’s needs including a financial assessment to determine program eligibility
- Develop thorough care plans from the intake level in collaboration with clients
- On-going assessment and case planning through a coordinated team approach within VHA and referral sources
- Participate and member of internal and external committee and networks.
- Promotion, outreach and linkage to community resources
- Conduct and present internal and external program presentations
- Monitor, track and identify trends and service gaps
- Administrative, planning and scheduling support
- Participate in service, program development and quality initiatives
- Participate in the evaluation program process

**What makes VHA’s compensation unique?**
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

**Desired Qualifications**:

- Bachelor of Social Worker or Social Services Worker diploma
- Registered with the Ontario College of Social Workers and Social Service Workers (OCSWSS)
- Excellent knowledge of the community health and social service networks
- Knowledgeable in working with a range intake assessment tools, formulation and case planning skills
- Excellent communication skills
- Excellent problem solving and conflict resolution skills with a client-centered approach and crisis intervention skills
- Strong knowledge of case management theory, principles and practices
- Knowledge of risk and family assessment framework, methods and techniques
- Strong interpersonal and communication skills with comfort working in a high pace team
- Strong analytical skills, combined with excellent written skills for documentation and assessment
- Experience with project Initiatives and evaluations is an asset
- Culturally competent and able to interact effectively with diverse stakeholders
- Ability to handle a high volume of telephone calls and inquiries in an engaging manner
- Strong planning, prioritizing and excellent organizational skills
- Knowledge of the GTA area and the transportation routes
- Satisfactory completion of technical skills testing is required
- Working knowledge of Gold Care is a definite asset

**As this role is being funded by the Canada Summer Jobs program, the following are eligibility requirements**:

- You are between 15 and 30 years of age at the start of the employment
- You are a Canadian citizen or permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (foreign students are not eligible)
- You are legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations
- You have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provin