Sales Support Coordinator

2 months ago

Calgary, Canada Level 52 Full time

**Job Overview**
Level 52 is seeking a creative and energetic Calgary-based Sales Support Coordinator to join our dynamic team. In this hybrid role, you will play a crucial part in supporting the sales team by providing administrative and customer service assistance. If you enjoy connecting with people, aren’t afraid to talk to strangers, find creating value for others thrilling, and love the idea of joining a small but rapidly growing company, this could be the opportunity you’re looking for. Come join the team at Level 52 and help us enter the next chapter of our journey as we continue to scale-up our proven leadership development model. Leadership effectiveness is our swim lane and we’re a blend between a nimble tech start-up and an established consulting firm.

**What you’ll be doing**:
This Calgary-based hybrid role is all about helping the Level 52 team execute our sales plan and deliver high-touch, high-quality service to our existing and soon-to-be clients.

**What we’ll ask of you**:

- Embrace Level 52’s core values of: Significance, Artistic Intelligence, Deviance, Adventure and Magic
- Blow us away with your grit and resourcefulness
- Get clarity when things seem confusing and obliterate any assumptions
- Never wait to be given what you need - instead, proactively seek what you need to create an impact
- Seek to get the feedback you want and need to grow
- Take a stand and be unapologetic for what is important to you
- Use your creativity to test new ways of improving our processes and client experience
- Collaborate with other team members to amplify your efforts, and theirs

**Your Core Responsibilities**:

- Respond to inbound inquiries about Level 52 programs
- Liaise with customers to provide product information, resolve inquiries, and ensure customer satisfaction
- Be the friendly face that keeps our roster of clients notified about upcoming events and programs
- Take notes during discovery calls and follow up with the customer post-call
- Assist in the creation of SoWs
- Schedule quarterly review calls for sales leaders with active customers
- Maintain the status and tracking of opportunities moving through our deal pipeline
- Masterfully manage HubSpot to help the sales team know where they need to put their focus
- Identify dormant customers in our database and bring forward to sales leaders for follow-up
- Perform targeted sales outreach and get discovery calls with prospects booked with the sales team
- Other administrative tasks as required

**Skills that will put you at the top of the list**:

- Experience in a similar sales and customer support role
- Excellent oral and written communication skills
- Friendly, warm, energetic, and devoted to exemplary customer service
- A creative approach to problem-solving
- 3+ years experience using HubSpot
- Detail oriented
- Ability to self-manage multiple tasks and responsibilities
- Dog lover

**APPLICATION REQUIREMENTS**:

- Please send a _**COVER LETTER and RESUME**_(both are required)_
- Only Calgary-based applicants will be considered. This is a hybrid role. The office is located in the Beltline.

**About Us**

We are Calgary-based, with our office located in the Beltline. We embrace rapid innovation and experimentation so we can continue to deliver significant value to our clients. We have a hybrid work environment, with team members working a blend of in-office and from home.

**Our Core Values**:
**Significance **The eyes of adoration. We adore our clients and they adore us. We do the little things that make a big difference and show them, “you are important.”

**Artistic Intelligence **These are the little things that make the biggest difference. In customer service, team interactions, and obsessing over the tiny adjustments that make our team and our products even better. Good enough, just isn’t good enough. We notice the details other people don’t. It’s the difference between a standard portrait painting and the Mona Lisa.

**Deviance **We seek ways to shatter guard rails, establishments, and beliefs to create what is needed and wanted. Deviance breeds innovation. Bring it on. Be bold and break rules by taking an unapologetic stance for the value of our clients.

**Adventure **Seek butterflies, sweat, and exhilaration. We both create and embrace the adventure within our work. Be bold, take risks in service of our clients. Experiment, learn, and take the next leap.

**Magic **Wow people with both what we deliver and by the transformation of who they are becoming. This happens through the experience we create for team members and our clients.

Pay: $48,000.00-$56,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- HubSpot: 3 years (preferred)
- Sales and customer support: 3 years (preferred)

**Location**:

- Calgary, AB T2R 1L5 (preferred)

Work Location: Hybrid remote in Calgary, AB T2R 1L5

Application deadline: 2024-10-21
Expected start da

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