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Customer Service Center Technical Support

5 months ago

Ajax, Canada Safran Landing Systems Canada Inc. Full time

Resposibities:

- College degree in engineering or other aeronautical Providing Technical Assistance for airlines/operators/MRO's for all Safran Landing System products.
- Work closely with PSE (Product Support Engineers) teams worldwide to provide accurate and timely responses to complex technical issues.
- Provide key regional interface with the WB PSE team to manage more WB technical queries and interface directly with airlines.
- Use ConeCT to track and report on customer queries. Process updates within the platform.
- Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary.
- Be able to refer to CMM, PDM and Tech Pubs for technical reference.
- Support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required.
- Establish trends to develop fixes in order to reduce Safran Landing Systems warranty costs.
- Support Commercial team customer queries - ie parts search, interchangeability

Qualifications:
College degree in engineering or other aeronautical specialty
- Applicants must have 3-5 years aircraft related experience
- Proficiency on MS Word, Excel, Access, PowerPoint, ConeCT, technical publication documents.
- Excellent verbal and written English communication skills
- Bilingual - Spanish / French an asset but not mandatory
- Work on an AOG/Late shift rotational basis to cover weekends and holidays to support customers and the Commercial CSC team. Rotating Shift Schedule: Mon - Thur 9 am to 5 pm and 11 am to 7 pm, Fri 9 am - 2 pm and 2 pm - 7 pm.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Ajax, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a college degree in engineering of other aeronautical specialty?

**Experience**:

- aircraft related: 3 years (required)

Work Location: Hybrid remote in Ajax, ON

Application deadline: 2023-11-17