IT and Field Service Support Associate Specialist

4 months ago

Hamilton, Canada Canon Canada Full time

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Join our team and reap the rewards as we take Canon to the next level

**IT and Field Service Support Associate Specialist**

Reporting to the Supervisor, Digital Systems Support you will:

- provide pre-sales support to Sales and Solution Consultants regarding Canon Software
- install Canon software in the field
- provide IT support to for network customers

**Key Responsibilities**:

- Provide network support to customers
- Install Canon software for customers and provide support
- Provide third-level support to Technicians in the field
- Install and support software in BSD and ISG showrooms
- Support Solutions Consultants with pre-sale functions to develop customer solutions and scope of work

**To Succeed, You Will Need**:

- MCSA Certification is required, SQL, Java and V.B. knowledge
- Vocational or technical training in Electronics or Computers
- In-depth knowledge of all Microsoft technologies, Mac OS, Linux, and Unix to install and connect Canon solutions
- Ability to troubleshoot network and software issues and understand the relationship between software components and complex networks
- Advanced project/process management skills are required to assist in developing scopes of work and installation plans, and coordinating with various business units and customers to ensure scopes of work are met
- Minimum of 3 years of relevant work experience

**Why Join?**

**REMOTE WORK**
- This position offers a **Virtual** work schedule. You will be **100% remote** and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers, and communities.
- A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if you cannot be vaccinated due to grounds protected by human rights legislation in your province of employment.

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca

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