Amazon Administrative Assistant
3 weeks ago
Our company is dedicated to providing exceptional customer service and delivering high-quality products to our customers. We are looking for an organized and motivated Amazon Administrative Assistant to join our team.
**Key Responsibilities**:
- **Customer Service & Feedback Management**: Respond to customer inquiries promptly and professionally, manage feedback, and resolve issues to maintain a high level of customer satisfaction.
- **Order Entry & Returns Processing**: Accurately enter orders into the system, manage returns, reimbursements, and ensure smooth fulfillment processes.
- **Reporting**: Prepare weekly and monthly reports on sales.
- **Discrepancy Cases**: Handle Amazon Discrepancy Cases and UPS Discrepancy Cases as they arise, ensuring timely resolutions.
**Qualifications**:
- Proven experience in eCommerce, preferably with Amazon.
- Strong administrative skills with attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite and experience with eCommerce platforms.
- Ability to work independently and as part of a team.
- Creative problem-solving skills and a proactive approach to tasks.
**Bonus Skills**:
- A talent for visual design and written communication to enhance product listing optimization and creation.
Our office is in Stratford Ontario
**Job Types**: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Expected hours: 37.50 per week
**Benefits**:
- Company events
- On-site parking
- Vision care
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Order Entry: 1 year (preferred)
- SEO: 1 year (preferred)
Work Location: In person
Application deadline: 2024-11-06
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