Host/hostess

3 months ago

London, Canada The MRG Group Full time

_**Host**_
- **Par-Tee Putt**_
- **The MRG Group**_
- **LONDON**_

Par-Tee Putt is Not Your Grandpa’s Golf Club With 18 themed mini-putt holes, we offer up nostalgic and quirky fun, paired with delightful drinks and delicious eats. Canada’s newest mini-putt experience launched its first location in downtown Toronto during the summer of 2019. After much success with the openings of Par-Tee Putt Toronto, Ottawa and Vancouver, the brand is teed up to become London’s destination for a hole-in-one experience with friends.

Reporting directly to the Front of House Manager, the Host at Par-Tee Putt will greet and welcome each guest as they set them up for their tee-time reservations while maintaining brand standards, steps of service and creating positive shareable experiences for a successful day or night

**The Role**:

- Greet guests in a friendly and timely manner as they arrive at the venue
- Follow Host Steps of Service to ensure consistent guest experience
- Effectively communicate with the team to manage reservations, guest walk-ins and guest arrival
- Knowledge of the reservation system to manage reservations and in venue accommodations
- Accurately input and collect cover charge where applicable through POS system
- Point out where washrooms or other venue specifics are located for guest convenience
- Inform guests of any food or drink specials or special events that may be happening
- Knowledge of food and beverage menu offerings including common allergens
- Keep all work areas clean and organized including host stand
- Contribute to the sanitation and cleanliness of our venues
- Effectively communicate with team and offer support as their needs may require
- Keeps an eye on the floor and anticipates the needs of guests and fellow team members
- Create Positive Shareable Experiences
- Other duties as assigned

**Knowledge, Skills, Abilities**
- Smart Serve Certificate required
- Enjoys working in a team environment
- Exceptional customer service skills
- Effectively communicate orally and in writing
- A passion and commitment to quality guest service and hospitality
- Ability to work calmly and effectively during peak times
- Meet productivity standards and complete work using time efficiently
- Able to work on the weekends and holidays, including late nights

Think you have what it takes? Willing to roll up your sleeves and get things done? Let’s talk

**What’s In It For You?**:

- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
- Employee Discounts to our concerts/shows, at our hospitality venues
- Participation in the MRG Travel Ambassador Program
- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
- Career development opportunities with a company that encourages individuals to learn and grow

**WE CREATE POSITIVE SHAREABLE EXPERIENCES**

The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 10 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests, 500+ employees, and partners.

In addition, The MRG Group owns and operates an events business, travel company, digital publication, and ticketing service Admit One. In 2021, the business expanded its presence into the US, signing its first venue deals with properties in New York and California later that year.

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

**Job Type**: Part-time

**Salary**: $16.55 per hour

**Benefits**:

- Discounted or free food
- Store discount

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Tips

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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