Customer Support Advocate

6 months ago

Toronto, Canada Softchoice Full time

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

**The impact you will have**:
As a** Customer Support Advocate **(CSA), you will have the opportunity to partner with some of our largest and most diversified enterprise and strategic customers. You will be responsible for helping solve business problems for our customers, while also maintaining and protecting the bottom line for Softchoice. The CSA role is an integral piece of our customer support and growth model. As a result, you will be able to directly impact business outcomes and increase customer satisfaction.

**What you’ll do**:

- You will work as part of a unified account team in partnership with our Inside and Outside sales teams.
- You will be responsible for researching and fulfilling quote requests, providing complex reporting, helping manage a customer’s annuity business, to complex forecast management and customer integration projects, the CSA is involved in supporting many areas of the customers’ business.
- CSAs are tasked with staying knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
- Build strong relationships with sales reps, vendors, customers, and other co-workers.
- Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
- Work closely with the Inside Account Management team and many other internal stakeholders to effectively manage and maintain our customers' annuity business.
- Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
- Confidently maintain and update non-standardized Customer Documentation.
- Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
- As a team, collaboratively work together to decrease escalations and reduce customer risk.

**What you’ll bring to the table**:

- Minimum 2 years of B2B customer service experience.
- Experience with high volumes of customer requests and inbox management.
- Proficient in MS Office tools - Outlook, Word, Excel, PowerPoint.
- Experience in the IT industry an asset.
- Experience in using Enterprise grade reporting tools, such as PowerBI an asset.
- Proficiency in Salesforce an asset.

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

**Why people love working here**:

- We offer hybrid and remote working opportunities.
- Comprehensive benefits from day one of employment.
- We offer meaningful work and opportunities for career growth.
- Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the technology industry.
- Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
- Softchoice has been certified as a Great Place to Work in the United States for several years.
- We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
- We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

**Require accommodation? We are ready to help**:
**Our commitment to your experience**:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview wit

  • Customer Support Advocate

    6 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The Customer Support Advocate plays a pivotal role in assisting customers and Stations (CSRs) in real-time and upholding the Porter brand's reputation for professionalism and excellence. This position demands effective communication, task prioritization, and collaboration across departments to ensure customer satisfaction and safety. Duties &...

  • Customer Support Advocate

    6 months ago

    Toronto, Canada Softchoice Full time

    At Softchoice, our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that...

  • Customer Support Advocate

    6 months ago

    Toronto, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...

  • Customer Success Advocate

    8 months ago

    Toronto, Canada Givecloud Full time

    As a provider of best-in-class solutions for nonprofits, Givecloud inherits its passion from our customers who are changing the world. Through empathy and innovation we strive to provide our customers with the best and most effective tools that enable them to fulfill their passion for the causes they support. We’re searching for a Customer Success Advocate...

  • Customer Success Advocate

    8 months ago

    Toronto, Canada Givecloud Full time

    As a provider of best-in-class solutions for nonprofits, Givecloud inherits its passion from our customers who are changing the world. Through empathy and innovation we strive to provide our customers with the best and most effective tools that enable them to fulfill their passion for the causes they support. We're seeking a Customer Success Advocate who is...

  • Customer Advocate

    1 month ago

    Toronto, Canada Hydro One Networks Inc Full time

    49972 - Etobicoke - Temporary 6 months Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly  1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our...

  • Customer Service Advocate

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly skilled Customer Service Advocate to provide exceptional service to our customers at beBee Professionals in Toronto, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.Key Responsibilities:Respond to customer...

  • Customer Service Advocate

    6 days ago

    Toronto, Ontario, Canada Randstad Full time

    We are seeking a skilled Customer Service Advocate to join our team at Randstad. This role is ideal for those passionate about delivering exceptional customer experiences and resolving inquiries efficiently.About the Role:This full-time position involves working as a Client Service Consultant, providing top-notch support to clients via remote work...

  • Customer Success Advocate

    3 weeks ago

    Toronto, Ontario, Canada solera Full time

    Unlock Your Potential as a Customer Success Advocate at SoleraSolera is a global leader in data and software services, transforming every touchpoint of the vehicle lifecycle into a connected digital experience. Our mission is to bring the future to bear today through cognitive answers, insights, algorithms, and automation.We're seeking an experienced Client...

  • Customer Success Advocate

    6 months ago

    Toronto, Canada Trelleborg Sealing Solutions (TSS) Full time

    The Customer Success Advocate (CSA) is responsible for providing and achieving exceptional customer experiences and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSA is responsible for customer order management along with communication and...

  • Enterprise Customer Support Advocate

    2 months ago

    Toronto, Canada Hootsuite Full time

    Why HootsuiteWhat we do How a Social Media Makeover Helped a Small Business Drive a 108% Increase in Sales See it in action with a free 30-day trial Resources Learn Connect Support How Eurpac Increased its Social Media Followers by Enterprise Customer Support Advocate - Bilingual French/English Location Toronto,...

  • Junior Advocate

    6 months ago

    Toronto, Canada Tonal Full time

    **Who We Are** Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging. With this in...

  • Agency Support Advocate

    8 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The Agency Support Advocate plays a pivotal role in assisting both our regular travel agency partners and our Preferred Travel Agency partners. They ensure timely responses and exceptional service, in line with Porter's commitment to "flying refined," while adhering to TICO rules and regulations. Duties & Responsibilities: - Serve as the...

  • Customer Advocate

    4 months ago

    Toronto, Canada Boldr Full time

    **WHAT IS YOUR ROLE**: As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and...

  • Community Advocate

    6 months ago

    Toronto, Canada Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Customer Service Advocate for Outbound Collections

    3 weeks ago

    Toronto, Ontario, Canada NCRI Inc. Full time

    NCRI Inc. Career OpportunityWe are seeking a highly motivated and dedicated Customer Service Advocate for Outbound Collections to join our dynamic team.About the RoleThe ideal candidate will be responsible for communicating with customers regarding outstanding amounts, establishing professional relationships, and negotiating payment arrangements to resolve...

  • Customer Success Advocate

    1 month ago

    Toronto, Canada Pigment Full time

    **Our Story So Far**: Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG...

  • Litigation Advocate

    7 days ago

    Toronto, Ontario, Canada Preszler Injury Lawyers Full time

    At Preszler Injury Lawyers, we're seeking a talented Litigation Advocate to join our team.The estimated annual salary for this role is $85,000-$110,000 depending on location and experience.About the Role:This is an exceptional opportunity to gain hands-on experience in all aspects of personal injury litigation, including motor vehicle accident claims,...

  • Support Facilitator

    6 months ago

    Toronto, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...

  • Support Facilitator

    1 month ago

    Toronto, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...