Director, Complex Care

4 months ago

Vancouver, Canada Covenant House Vancouver Full time

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

**About Covenant House Vancouver**:
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

**The Impact a Director, Complex Care with Covenant House Vancouver can make**:
The Director, Complex Care provides supervision and direction for all day-to-day operations within the Complex Care Program areas. Working closely with the Senior Director Program Services, this position ensures that services are delivered in compliance with agency policies and procedures. The Director, Complex Care participates in community initiatives and agency wide projects. This role assumes shared responsibility for all program areas in the Senior Director, Program Services’ absence.

**How you will contribute**:

- Directly supervise the Program Managers of Complex Care Services and Foundations Program
- Provide staff with direction, coaching and training in supervision related processes including formal, informal, developmental, disciplinary and performance appraisals
- Participate in the identification of service gaps and the development of new initiatives to address service gaps
- Responsible for monitoring program services in accordance with established outcome measures and key performance indicators
- Provide input into the development of the program goals, objectives, policies, long range planning, strategies for future development
- Attend to community relations and partnerships in relation to program services
- Review responses to critical incidents and emergency procedures
- Oversee preparation and maintain related budget activity
- Represent the agency at public functions and activities as assigned

**Who are we looking for?**

**Education and Experience**:

- Master of Social Work degree preferred, or related Social Service/Program or combination of education and related experience
- Minimum 5 years direct experience in a supervisory/managerial leadership role

**Competencies**:

- Ability to and prioritize in a fast-paced work environment
- Flexible and able to adapt to changing priorities
- Lead Purposefully and effectively
- Ability to communicate at a high level
- Crisis management/intervention re critical incident skills
- Strong team building skills, placing a high value on teamwork and sets values and objectives that encourages team cohesiveness
- Highly evolved problem-solving skills
- Strong program evaluation skills and abilities
- Evaluates and responds to complex requirements that supports the organizational direction
- Ability to recognizing potential situations and respond with solutions, tactics, or approaches to reduce or eliminate issues
- Ability to champion the organization both internally and externally models exceptional behavior
- Ability to establish trust and rapport with managers and employees at all levels by actively building on current working relationships while developing new ones to help achieve solutions
- Ability to align the internal environments to the overall direction of the organization
- Ability to analyze complex issues to develop approaches or solutions that are considered forward thinking and best practice
- Demonstrated ability to develop action plans and oversee the implementation of changes to work processes, policies and procedures
- Ability to identify opportunities for change that are not obvious to others leveraging input to identify opportunities for improving how work is done within or across functional areas, engaging the appropriate stakeholders, as applicable
- Ensures that internal teams and groups are aligned with organizational resource and financial limitations
- Holds oneself and others accountable for effectively meeting and exceedi

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