Business Analyst Transformation

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 51922

**Job Category**:Policy, Planning & Research

**Division & Section**:People & Equity, Service Hub

**Work Location**:Metro Hall, 55 John St, Toronto, M5V 3C6

**Job Type & Duration**:Full-time, Hybrid, Temporary Vacancy (12 months)

**Salary**:$86,716.00 - $112,255.00

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 19-NOV-2024 to 03-DEC-2024

As the Business Analyst Transformation, you will be part of a team working on multiple transformation projects and strategic initiatives and focusing specifically on the development, creation and implementation of a knowledge base. You will identify and implement opportunities to improve internal and external client service delivery, develop business requirements document, conduct process mapping, analysis and develop recommendation for improvements, support solution implementation and perform user acceptance testing.

In this role, you will ensure commitment and adherence to the City’s core values. Foster an effective, collaborative, engaging working relationship with division staff, the division's management team, staff from other City divisions and all other partners. Fully engages, consults and communicates with all project partners including internal and/or external partners, and stakeholder groups throughout the project lifecycle.

**Major Responsibilities**:

- Develops and creates a platform and methodology to house all policies, processes and business specific relevant documents.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Analyzes data to identify trends and patterns that can inform decision-making.
- Develops options for policies, procedures, business process reviews, management practices, and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
- Reviews, recommends, and implements improvement to policies, practices and job procedures and monitors performances to ensure optimum services are achieved and ensures the issues are dealt with consistently, timely and in accordance with corporate policies and collective agreements.
- Executes the above by interviewing, documenting and facilitating business processes, systems and data requirements review/re-engineering sessions with stakeholders.
- Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve service delivery.
- Conducts analyses to assess the Division's web information requirements and develops and presents options for effective technical solutions.
- Supports service and workforce rationalization projects.
- Evaluates and makes recommendations on the effectiveness of alternative web technologies or methods for delivering information as services.
- Works with key stakeholders, develops and documents standard operating policies and procedures.
- Conducts business process reviews and makes recommendations to senior divisional management regarding service optimization and business process simplifications that could result in alternate service delivery, restructuring, changes in staffing levels, and resource allocation.
- Leads and/or liaises with and participates in inter-divisional teams and staff working groups, Committees, and external groups.
- Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve project goals.
- Prepares business cases, feasibility studies, project charter/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
- Prepares visual presentations, briefing materials and other documentation as required. Provides presentation support and gives presentations as required.
- Develops terms of reference and methodologies for review.
- Conducts client journey mapping and documents desired client experience outcomes. Collaborates with other sections within P&E to conduct end to end policy and process reviews, input and other feedback as required.

**Key Qualifications**:

- Post-secondary education in business administration or public administration, or equivalent combination of education and experience.
- Experience gathering information to build a knowledge base or consolidated repository of documents, which includes future sustainability measures.
- Considerable experience conducting and executing business process reviews to streamline and improve work efficiencies including preparing business process mapping.
- Considerable experience in preparing comprehe

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