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Bilingual French Financial Service and Collections

1 month ago

Edmonton, Canada Singlepoint Group International Full time

The Bilingual French Financial Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Bilingual French Financial Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.

We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. We are actively seeking talented individuals who possess the skills and drive to excel alongside us. Join our team and embark on a rewarding journey of personal and professional growth with SinglePoint

We have a permanent **full-time opportunity** in **Alberta **and, the schedule we are currently hiring for is 5 days a week with a rotational schedule between the operating hours of:

- **Monday to Friday - 5:00am to 9:00pm MST (7:00am to 11:00pm EST)**:

- **Saturdays - 6:00am to 4:00pm MST (8:00am to 6:00pm EST)**:

- **Sunday - 11:00am to 6:00pm MST (1:00pm to 8:00pm EST)**

**Perks**:

- Work remotely and train remotely
- Medical and Dental Benefits or tax-free cash incentive after training
- Perkopolis discount program
- Exclusive insurance discounts through Wave Insurance Group
- Career and leadership development

**Responsibilities**:

- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
- Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations

**What Are We Looking For?**
- Fluency in French and English is required
- Have strong communication and computer navigation skills
- Have the ability to multi task efficiently
- Is committed and willing to learn and grow within the business
- One year of experience working in a high volume call centre environment is an asset
- Must be available to work flexible shifts

**Compensation**:

- Hourly rate of $20.00/hour

**How SinglePoint Supports Your Status in Canada**:
**Join a winning team today**

We are an equal-opportunity employer**.**

Accommodations are available upon request at any point in the selection process. #1