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Property Field Claims Representative

4 months ago

Victoria, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

As a** Property Field Claims Representative** your work will have a big impact on helping customers get back on their feet. People will count on you to provide adjusting services to our valued clients in their time of need and deliver industry leading customer service.

**Positions are available in the following locations**:

- Victoria (and surrounding area)

**What you’ll do here**:

- Investigate relatively complex inside or property field claims in a timely and respectful manner through communication with customers, contractor, consultants and any other related parties.
- Attend a variety of property field losses within the service area parameters
- Completion of control estimates when required
- Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
- Document the claims file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
- Analyze the information gathered, interprets insurance policy wordings, determines coverage, assesses damage.
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
- Keep up to date on Intact’s insurance products, appraisal and investigation techniques, and services.

**What you bring to the table**:

- 3+ years property claims experience
- Xactanalysis and Xactimate experience is an asset
- Adaptable and agile in a rapidly evolving business
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and capable of working in a fast paced and changing environment
- Excellent negotiation and conflict management skills
- Must possess a valid driver's license with a good driving record
- Ability to travel on short notice

LI-CB1#LI-Remote

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.