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Bilingual Specialist, E-commerce

4 months ago

Delta, Canada FYidoctors Full time

Join our team as a Bilingual E-Commerce Specialist We specialize in offering comprehensive services and experiences via multiple brands. Our mission is to champion the success of our brands across Canada by innovating and consistently delivering exceptional digital customer experience.

**What Will You Be Doing?**
- Managing and maintaining the online store on the Shopify platform, ensuring seamless functionality and an exceptional user experience.
- Implementing and optimizing e-commerce strategies to increase sales, conversion rates, and average order values.
- Coordinating with the marketing team to develop and execute digital marketing campaigns tailored for diverse audiences across various channels.
- Analyzing performance metrics and utilizing data-driven insights to drive business decisions and website enhancements.
- Providing excellent customer service by addressing customer inquiries and issues in both English and French.
- Staying up to-date with the latest e-commerce trends and technologies to continuously improve our online presence.
- Collaborating with cross-functional teams to ensure inventory is up-to-date and accurately reflected on the website.
- Developing content for the website and marketing materials, ensuring accurate translation and cultural relevance in both English and French.
- Bilingualism (English and French)
- 1-3 years of experience in e-commerce, particularly with Shopify or similar platforms.
- Analytical mindset with proficiency in using analytic tools (GA4) to monitor and improve web experience and CRO.
- Familiarity with CRM systems and content management systems is a plus.
- UX and UI skills are considered an asset.
- Experience in the optical industry or with the ecommerce space is considered an asset.
- A strong understanding of digital marketing strategies and SEO principles.
- Proficient in time management and meticulous attention to detail

**How You'll Benefit working at our Home Office**:

- A comprehensive total rewards package, including two free pairs of glasses and lenses per year
- A coaching culture that fosters ongoing growth and development opportunities
- A people-first culture, (but dogs are also welcome)
- An organization that gives back locally and nationally, and supports you in doing so as well

**Why You Should Join Us**:
Our purpose is to enhance the lives of our patients. If you get excited by the opportunity to be part of a team that strives to put the patients at the center of everything we do, and have fun while doing it, then you belong with us Our doctor-led, patient first, approach has helped us rapidly grow from 30 locations to over 300

We could not have gotten here without our fantastic people, who now number more than 3,000 and serve patients across the country. We are committed to FYihealth group being more than just a place to work and are intentional about our values of opportunity, diversity, equity and inclusion in the environment we create for our team members to thrive.

At FYi, we hope you'll grow as a professional and as an individual, knowing you can come to work each day, have a meaningful impact on people's lives and have fun doing it.
- FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $59,400 - $74,200 per year, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth._