Manager, Customer Access Studies

4 weeks ago

Calgary, Canada AESO Full time

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description

Reporting to the Director, Customer Access and Project Engineering, the Manager, Customer Access Studies, will oversee a team responsible for delivering customer access study work products in support of AESO’s connection process projects in Alberta. This role focuses on ensuring the timely and reliable completion of engineering studies activities, including study scope preparation, engineering report reviews, and planning mitigation measures for project violations. The manager will lead efforts in assessing engineering connections, addressing technical challenges, and ensuring regulatory support for project NID filings, which includes producing essential technical deliverables and mentoring team members to drive continuous improvements.

Collaboration with various AESO business units—such as forecasting, system planning, and regulatory—is essential for effective decision-making. Additionally, the position involves engaging with external stakeholders, including Transmission and Distribution Facility Owners, generator developers, and large load customers, to facilitate communication and support project delivery on behalf of the Project Manager. Through this cross-functional approach, the Manager will ensure that customer access studies are completed efficiently and effectively, contributing to the overall success of the organization’s projects.

This full-time permanent opportunity offers room for growth, competitive compensation, and a variable pay program. We also have paid vacation and flex time, health & dental benefits, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package.

Signs you will enjoy working in this team:
- You thrive in a fast-paced and dynamic environment and are looking for an opportunity to embark on transformative change.- You enjoy working in a team of bright professionals and participating in lively discussions.- You embrace change and pivot and adapt with ease.- You thrive in working in a diverse atmosphere -our team and colleagues have varied backgrounds, experiences, and perspectives, and you know how to bring the best out of each unique individual.

Signs you will enjoy this role:
- You enjoy creating engaging and empowering employee experiences including onboarding, coaching, performance management, technical and professional development, and growing your team’s capabilities and talents which range from early career to seasoned experts.- You understand technical, regulatory, and business perspectives and can convey complex information to a variety of audiences. Your expert opinion will be provided in external forums and internally to AESO senior leadership and decision makers as well as external stakeholders, communicating engineering aspects, findings, recommendations, and risks.- You can’t help identifying efficiencies, thinking about how to optimize, and your enthusiasm to always improve is contagious to others.

Key Accountabilities- Accountable for providing market participants with a reasonable opportunity to obtain system access service.- Support AESO initiatives and cross functional goals, and delivery of customer projects. Work with AESO Program managers to plan and allocate staff to meet cluster and large loads project needs and priorities appropriately.- Accountable for CAS technical decisions and is the owner of CAS functional business practices and quality control procedures which are implemented by CAS staff in support of connection projects.- Provide risk-based opinions or decisions considered factors such as engineering analysis, the AESOs legal/regulatory framework, economics (costs/benefits), customers, project management, and public interest.- Review high risk projects, guide and support CAS Engineers in evaluating the effectiveness of engineering solutions and provide risk-based guidance.- Leading a team of engineers and ensures that the engineering studies for all the projects are getting completed within the schedule.- Ensure technical work is carried out competently, with due diligence, and according to internal practices and processes, authenticate Engineering Connection Assessment, Connection Proposals and collaborate in relevant power system technical assessment.- Provide support to AESO Legal team in response to AUC regulatory proceedings, including responses for Information Requests, reviewing, and providing expert advice to proceeding exhibits

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