Logistics Customer Service Agent

4 months ago

Acheson, Canada McAsphalt Industries Limited Full time

_Are you looking for a flexible and dynamic seasonal job where you can demonstrate your customer service skills, communication strengths, and reliability in a fun and fast-paced environment? If you have strong interpersonal skills and respond well to a variety of changing tasks and enjoy variability in your workday, this position would be perfect for you. We are looking for a strong communicator and a dedicated team player who is reliable and adaptable to join our growing team. If this sounds like it would be a great fit for you, please read on for more details on this position_

**Company**:
McAsphalt Industries Limited, formed in 1970, is a diversified company committed to the development, production, distribution, and marketing of asphaltic products, related services, and technology. Recognized as the industry leader, McAsphalt offers the widest range of asphalt products from our 26 strategically located terminals, coast to coast, across Canada. The company’s success is based on our employees’ dedication to providing total customer satisfaction by supplying superior quality asphalt products combined with strong, experienced technical support.

**Main Duties and Responsibilities**

Logistics Customer Service Agent is responsible for helping to maintain the day-to-day operation and administrative duties associated with Dispatch Center. This position you will interact directly with our customers both internal and external, recording and screening of all incoming orders, use dispatch computer and software programs, data entry, and record keeping. This position is also required to completion of all US border documentation.
- Maintain updated knowledge of all company products and services in order to provide adequate education to customers
- Provides routine information and generate interest in new products and connect customers with Regional Sales Manager when required;
- Performs operating sequences to enter all incoming orders in to dispatch software;
- Assists dispatch in checking all products are available at the time of order by verification with load source;
- Completes all US inter jurisdictional paperwork;
- Verification of contract pricing across multiple platforms;
- Finalizing of completed orders to begin billing process;
- Collect and record customer feedback and information, and share with appropriate departments;
- May perform incidental tasks, as needed.

**Shift Information**

You will be required to work day shifts from 7:00 am until 7:00 pm (5, 5, 4) with scheduled days off (including weekdays and weekends)
- Please note that this is a full-time seasonal position that will be on temporary layoff during the off-season (winter) and that a return is anticipated in the late Winter/Spring time._

**Required Qualifications**
- High school diploma or equivalent work experience in Transportation, Logistics
- 1+ years’ of experience in a customer service-related role
- Excellent written and verbal communication skills
- Positive, service-oriented attitude
- Organizational skills with the ability to manage numerous projects and priorities at once
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Good computer skills using various software platforms and excellent phone disposition
- Willingness to work independently or as part of a team
- Ability to foster and maintain relationships especially with truck drivers and staff;
- Bulk liquid knowledge or experience would be an asset.
- Lastly, a good sense of humor will also be a great asset.

**Logistics Customer Service Agent****:

- Acheson, AB - Reference ID #: MCA-2107**

McAsphalt Industries offers competitive wages, a comprehensive benefits plan, and opportunities for growth and development.
- At McAsphalt we work together on building a diverse, equitable and inclusive culture that encourages, supports, and celebrates the voices of our employees. We thank all applicants for their interest, however, only those applicants selected for interviews will be contacted._

**Job Types**: Full-time, Casual, Seasonal

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Work Location: Hybrid remote in Acheson, AB T7X 6B3

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