IT Technician

3 months ago

Winnipeg, Canada F. H. Black & Company CPA Inc. Full time

We have partnered with a local Winnipeg based company and leader in the safety & security industry to support in their search of a new IT Technical Support to join their team. The IT Technical Support is responsible programming, testing and troubleshooting alarm panels, card access systems, CCTV Cameras. They will work with the Company computing environment by resolving issues that employees face when using computers and the company’s network, as well as troubleshooting on-site computer software or hardware issues.

**Duties and Responsibilities**
- Work with senior support representatives with account programming or chain account programming.
- Support troubleshooting with installers and alarm technicians.
- Data entry into software.
- Programming scripts for reports out of the alarm monitoring software management.
- Oversee monthly maintenance on Windows servers, as well as backup servers.
- Monthly maintenance on local computer.
- Program and troubleshoot a variety of alarm receivers.
- Manage all telephone changes, including assigning users’ extensions and placing them into queues if needed.
- Implement and manage network security.
- Work with management to implement new alarm monitoring software modules and develop modules.
- Serve as main point of contact on all IT related matters.
- Interact with staff on all levels to help resolve IT-related issues and provide answers in a timely manner.
- Build and maintain vendor relationships and manage the purchase of hardware and software products.
- New user set up and orientation.
- Provide individual training and support on request.
- Generator testing as required.
- On-call for IT Department support on rotation bases.
- Manage Cybersecurity training for employees.
- Check networks for cyber security vulnerabilities.

**Requirements and Competencies**
- Good understanding of networking and network structure.
- Previous experience in an IT Alarm Support position.
- Previous experience in the security industry, working with Access Control, CCTV, Intrusion, and Intercom systems would be considered an asset.
- Understanding of alarm receivers
- Familiarity with some or all the following systems:

- Video Surveillance: Mostly IP with some analog; installation, configuration, and programming.
- Card Access: Including controller, reader, relay and lock installation, interconnect, and configuration. Software installation, configuration and programming an asset.
- Intrusion: Wireless and hardwired, including panel, keypad and device installation, interconnect, and configuration. Panel programming, both manually and via software.
- Strong attention to detail and a high level of accuracy in all areas of work.
- Strong written and oral communication skills, professional, business-like demeanor with the ability to translate complex financial complex to non-finance individuals.
- Strong work ethic with the ability to multi-task.
- Ability to pass a Criminal Record Check.

We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.

**Job Types**: Full-time, Permanent

**Experience**:

- IT Alarm Support: 1 year (preferred)

Work Location: In person

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