Group Benefits Service Representative

3 months ago

Mississauga, Canada Marsh Full time

At VICTOR we believe our people are our most important asset. We offer a dynamic & challenging work environment, training and development opportunities, a competitive total rewards package and believe in work/life balance.

We currently have an opening in our Group Benefits department for a

**Group Benefits Service Representative.**

**What can you expect?**

The Service Representative is responsible for providing support to the Sales Representatives and Account Executives in our Group Benefits Division. The objective is to support and assist with business development and retention through proactively maintaining relationships, responding to inquiries and managing issues.

**What is in it for you?**

Victor Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
- A company with a strong Brand and strong results to match.
- Culture of internal mobility, collaboration and valued partnership with HR from the business.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.

**We will count on you to**:

- Provide service support for a team of Sales Representatives and Account Executives.
- Foster and maintain productive relationships with plan advisors.
- Manage client and/or broker issues proactively.
- Respond directly to advisor inquiries including but not limited to questions on quotations, plan amendments, underwriting guidelines, new business requirements and submissions, commissions, contracting/licensing and website inquiries.
- Research answers to complex inquiries and/or claims issues.
- ‘Provide training to advisors and assistants on Victor advisor portal.
- Provide assistance to Sales Representatives and Account Executives with escalated claims issues.
- Provide general support duties as required.

**What you need to have**:

- 1 to 3 years of experience in the Group insurance industry.
- Proficient in Microsoft 365: Outlook, Word, Excel.
- Must possess exceptional communication and analytical skills, multitasking abilities, as well as problem solving, decision making and organizational skills.
- Must be a strong team player.

**What makes you stand out**:

- Secondary education in insurance or business administration is preferable.
- Bilingualism (French and English) is an asset.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

VictorCA

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