Employee Experience Coordinator

6 days ago


Brampton, Canada Dynacare Full time

Job title: Employee Experience Coordinator

Location: Brampton, ON

JOB SUMMARY

The Employee Experience Coordinator will be accountable for providing a range of HR operational services including providing information and guidance to managers and employees on HR issues of basic to moderate complexity, as well as handling the day-to-day coordination, delivery and administration of various HR services and programs.

KEY RESPONSIBILITIES/ACCOUNTABILITIES
- Being the first point of contact for HR related inquiries from managers and employees, providing advice and direction as required
- Guide and advise managers and employees on general employee relations matters, escalating more complex situations as required
- Answer questions regarding various HR policies, programs and practices in areas such as pay/benefits, leaves of absence, learning and development, etc.
- Research and prepare responses for various HR issues
- Prepare and follow up on approved employment letters and onboarding documents
- Assist with matters such as HR metrics, HR systems troubleshooting and administration
- Coordinate various HR activities related to new employee onboarding, off-boarding activities, including facilitating of new hire orientation sessions
- Liaise with other stakeholders as required supporting the employee lifecycle
- Input and maintain employee data in HR Systems
- Ensure employee files and sign-off requirements are accurate and up-to-date
- Prepare and provide materials in support of employee programs
- Support administrative activities related to various HR initiatives

KNOWLEDGE, EDUCATION AND EXPERIENCE
- Strong understanding of HR policies and program principles and practices
- Strong understanding of related legislative rules and regulations (e.g., Employment Standards)
- Experience working in a unionized environment is an asset
- Undergraduate degree in Human Resources or equivalent
- Bilingual in English and French is an asset
- Working towards an HR designation is an asset
- 3 to 5 years of related experience in HR service delivery

SKILLS AND ABILITIES

Technical Skills
- Proficiency with Microsoft Office products, internet and HR systems
- Strong writing skills - ability to ensure consistency of documentation, with the ability to customize as required

Social Process Skills
- Strong coordination and planning skills, with superior attention to detail and accuracy
- Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
- Strong process orientation and problem-solving skills
- Excellent interpersonal and communications skills (written and verbal), able to communication effectively with all levels
- Ability to build strong working relationships with all stakeholders
- Being adaptable and able to work in a changing environment
- Proven ability to work independently as well as within a team environment
- Very strong customer service orientation
- Highly motivated, self-starter with strong learning orientation
- Preserve and safeguard all confidential employee information during the course of employment with Dynacare



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