Emergency Veterinary Assistant

6 months ago

Vancouver, Canada Canada West Veterinary Specialists Full time

Canada West Veterinary Specialists is an exciting multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service. We hold a unique designation as one of the only verified Veterinary Trauma Center in Western Canada, designated per the Veterinary Committee on Trauma (VetCOT). We have 7 specialty departments, including Oncology, Neurology, Diagnostic Imaging, Surgery, Internal Medicine and Anesthesiology, with added services including Rehabilitation Therapy and an in-house lab.

With a team of over 160 staff members, we are a group of dedicated and diverse individuals passionate about working together to provide the best patient care and highest client satisfaction.

**JOIN US?** Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

**BENEFITS**
- We grow together with our monthly in-house Continuing Education presentations
- Subsidized extended health benefits
- 5 paid sick days per year
- Uniform allowance per year
- Wellness Spending account per year
- We provide employer paid Pet insurance that insures up to 2 pets
- Rewards and recognition program to recognize our staff’s hard work and contributions to our success
- We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs
- We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

**Schedule A - Job Description**

**Position**:ERCC Patient Care Assistant

**Department**:Emergency and Critical Care

**Reports to**:Patient Care Assistant Supervisor

***

**DUTIES AND RESPONSIBILITIES**
- Assists with the admission and discharge of patients, creating consent forms and estimates, taking deposits/final payments
- Documents and maintains proper medical record keeping
- Triage Emergency Line phone calls and answer telephone inquiries
- Assists doctors and technicians with patient triage on presentation, examinations, diagnostics, treatments, and procedures
- Ensures all client documentation is complete and updated (Forms and Logs)
- Updates and tracks submitted lab samples and advises the doctor when results are received
- Provides clients with daily invoice updates, collects further deposits when necessary, and advises ERCC Doctors when daily charges are nearing estimate
- Documents patient information in preparation for final invoice
- Keeps emergency area clean, stocked and prepared for emergencies (following shift checklist)
- Ensures all equipment in the Emergency area is properly maintained
- Handling euthanasia related tasks (consent, billing, aftercare, post-euthanasia paperwork)
- Greet and offer assistance to clients
- Communicates with clients as directed by the ERCC Doctor or Technician and documents all communication in patient files
- Willing to go above and beyond to exceed clients’ expectations
- Assisting in the ICU with patient care and animal husbandry
- As a member of the overall CWVS team, you may be required to assist in other areas of the hospital if your service is not in need of you or if the Service Doctor is away. This could involve working any shift within the twenty-four-hour operating day of the hospital, including weekends and holidays
- Other duties as assigned

**KNOWLEDGE, SKILLS AND ABILITIES**
- Veterinary Office Assistant Certification preferred, or equivalent animal emergency experience
- Ability to recognize and establish priorities and to respond efficiently and effectively under stress
- Customer service experience an asset
- Excellent communication skills, computer and phone skills
- High level of professionalism
- Strong attention to detail
- Ability to lift up to 25 pounds

**HOURS OF WORK**
- This position includes both Day shifts and Evening shifts. The rotation will be 4x10’s with the occasional 5x8’s according to hospital need.

The breakdown of the required shifts are as follows:
**Day Shifts**:

- 07:00 - 17:30
- 08:00 - 18:30

**Swing Shifts**:

- 12:00 - 22:30

**Evening Shifts**:

- 15:00 - 01:30

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$26.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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