Vendor Experience

1 week ago


Ottawa, Canada CHEO Full time

***

The Vendor Experience and Support Coordinator is responsible for the setup and maintenance of vendor profiles, ensuring compliance with regulatory requirements and due diligence procedures, to reduce organizational risks when creating and making any amendments to such profiles, and handling vendor information. This position will also support the Corporate Accounting Team as a primary point of contact for vendors, and will be the liaison between vendors, the Accounts Payable Team within the Finance Department, as well as various CHEO departments outside of Finance.

**MAIN RESPONSIBILITIES**
- Creates and makes any necessary changes to vendor profiles in a timely manner
- Performs anti-fraud and other due diligence procedures over vendor banking and general information
- Ensures completion of, and attaches mandatory supporting documentation to vendor profile setups
- Follows up with relevant parties to obtain necessary documents needed to pay any outstanding invoices
- Confirms that invoices and payments align with relevant policies,
- Escalates any trends in vendor complaints or feedback to supervisor
- Investigate and respond to vendor inquires in a timely manner
- Provide status updates on vendor statements
- Other related ad hoc duties and reporting as required (Supporting team reports such as T4A, BPS and any project work relevant to Accounts Payable)

**QUALIFICATIONS**
- Completion of a two (2) year College Diploma Program (Essential) *
- Two (2) Year College Diploma in Finance and Accounting (preferred)
- Minimum of two (2) years of previous work experience (Accounting/Finance or customer experience) (Essential)
- Three (3) years of previous work experience in vendor relations or Invoice Processing (preferred)
- Experience in a medical office or healthcare industry (preferred)
- Demonstrated strong problem-solving and critical-thinking skills and abilities to leverage data for informed decisions (Essential)
- Demonstrated advanced proficiency with Microsoft Office tools (Word, Excel, PowerPoint) and other Finance & Accounting software (Essential)
- Experience with Workday Software (preferred)
- Demonstrated exceptional interpersonal and relationship management skills and abilities to foster collaboration with internal and external stakeholders to achieve Finance objectives (Essential)
- Demonstrated excellent communication (both written and verbal) and presentation skills (Essential)
- Demonstrated abilities to emphasize clear reasoning and issue resolution (Essential)
- Results oriented, demonstrating urgency, initiative, and exceptional organizational skills with attention to detail (Essential)
- Demonstrated strong negotiation, influencing, and conflict resolution skills, while maintaining confidentiality and professionalism (Essential)
- Demonstrated ability to work both independently and collaboratively, consistently delivering positive results (Essential)
- Demonstrated strong organizational and time management skills ability to work under time pressure (Essential)
- Demonstrated flexible approach to work demands
- Demonstrated initiative and the ability to adjust priorities as needed (Essential)
- Criminal Record Check (Level 1) (Essential)
- Bilingualism (French/English) (preferred)
- Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements _

**CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.**
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- **Pour vous assurer que nous recevons bel et bien votre demande, veuillez la soumettre au plus tard à 23 h 59 le jour précédant la date limite indiquée. **_

**RÉSUMÉ DES FONCTIONS**

Le coordonnateur ou la coordonnatrice, Expérience des fournisseurs et soutien, est responsable de l’établissement et de la tenue à jour des profils des fournisseurs, tout en veillant au respect des exigences réglementaires et des procédures de diligence raisonnable, afin de réduire les risques organisationnels lors de la création et de la modification de tels profils et du traitement des renseignements sur les fournisseurs. La personne titulaire du poste appuiera également l’équipe Comptabilité d’entreprise en tant que principal point de contact pour les fournisseurs et assurera la liaison entre les fournisseurs, l’équipe Comptes fournisseurs du Service des finances, ainsi que d’autres services du C


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