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Csr (Customer Service Representative-mandarin or

4 months ago

Richmond, Canada Donald's Fine Foods Full time

**Full Job Description**

**Duties and Responsibilities**
- Provide exceptional customer service to all customers in a professional and courteous manner
- Provide support to the Sales Team in fulfilling orders
- Work with other Customer Service Representatives to ensure correct orders are communicated to the logistics team for order picking and delivery.
- Collaborate with cross-functional teams on inventory, customer complaints, and promotional sales
- **Must speak Cantonese or Mandarin**:

- Minimum 1-year experience working in a busy office environment and high school graduate
- Excellent customer service, detailed-orientation, and problem-solving skills
- Good understanding of the English and Cantonese and/or Mandarin language, both oral and written
- Intermediate levels working with Microsoft Office (Word, Excel, Outlook)
- Can work on Tues-Sat 9am-6pm or 8am-5pm

**What we offer**:

- Full-time employment (40 hours per week)
- Shift flexibility - Monday to Friday or Tuesday to Saturday work weeks
- Medical, Dental, AD&D, and Life Insurance benefits upon completion of probation
- Employer matching RRSP
- Annual incentive plan
- Employee discount purchase program
- Training and development
- Opportunity for growth
- Annual Family Days and Christmas Party

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Morning shift
- Overtime

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person