Broker Services Representative

5 months ago

Lachine, Canada Day & Ross Full time

*You belong at Day

Ross.
- City Broker Services

epresenta
- e Full-time
- hine, QC Res
- sible for o
- seeing and managing
- performance of Brok
- and their tru
- on a daily and
- long-term b
- s, including eng

gement, r
- ntion and
- oker relations.

How You’ll
- p*
- Ensure company, brokers, and
- vers adhere to broker a

ements, SOPs, safety req

rements including driver speed, HOS violations, and work with Compliance to monitor MVI, and MMR, WSIB, Sticker Renewals, 6 month inspections etc.
- Work with the company and brokers to resolve issues, holding all parties accountable to their responsibilities while maintaining broker engagement and satisfaction
- Address brokers’ and drivers’ concerns; focused on maximum profitability for their units
- Manage miles on each truck to ensure productivity targets and company standards are met including hired contract obligations
- Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
- Supporting recruiting department on new hires, with job requests, interviews as well as onboarding.
- Ensuring new units/drivers are setup with expected equipment (satellite and camera), documents in hand, apps, drivers and decals started and up to D&R standards.
- Conducting Orientation for new drivers/brokers as required
- Working closely with the safety team on driver training and safety related concerns as identified
- Proactively managing At Risk drivers and Broker to correct issues before they leave.
- Posting and awarding new schedules for given areas following the scheduled assignment policy.
- Manage / support compliance with random drug tests monthly
- Work with brokers on statement issues, missed payments and related concerns.
- Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
- Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
- Supporting the recruiting department on new hires with job requests to manage business needs
- Produce Bi-weekly reporting for broker finance and work with operations to identify below average earners
- Other related duties as may be required *Your Skills & Experience:

- * Completion of secondary education preferred
- Post-secondary training in logistics or business, an asset
- A suitable combination of education and experience may be considered
- Previous transportation, operations or customer service experience is preferred
- A suitable combination of education and experience may be considered
- Proficient in MS Outlook, Excel & Word; experience with Truckmate, an asset; ability to learn new programs
- Strong communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
- Ability to work independently and to collaborate with others to meet customer expectations.
- Troubleshooting and problem solving skills; the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
- Strong team and customer service focus; negotiation and conflict resolution skills
- Demonstrated ability to build and maintain relationships
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program Schedule:

- Day shift
- Monday to Friday Experience:

- transportation: 1 year (preferred)
- LTL: 1 year (preferred) Work Location: In person

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