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Junior Technical Support Specialist

4 months ago

Courtice, Canada East Penn Canada Full time

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.

**We are dedicated to recognizing our employees by offering**:

- Great Pay including shift allowance, where applicable
- Profit Sharing & Deferred Profit Sharing (retirement) program
- Excellent company paid benefit program
- Learning & development opportunities, including tuition reimbursement
- Opportunities for advancement

Duties & Responsibilities
- Acting as first point of contact for all desktop & laptop users, including troubleshooting issues & escalating to a senior level resource when applicable
- Installing, configuring, & upgrading operating systems & software
- Installing, assembling, & configuring computers, monitors, network infrastructure, & peripherals such as printers, scanners, & related hardware
- Provide training to staff on the use of standard business & administrative software
- Ensure all IT Service Desk tickets are properly logged, routed, escalated, & closed in accordance with predetermined service levels & incident management processes
- Properly track corporate assets by ensuring documentation is complete & signed, that all new equipment is tagged & ensuring that HR & IT systems of record are complete and up to date

Experience, Skills & Competencies
- 1-2 years of experience working in Desktop/Help Desk/Technical Support, with exposure to a variety of software & hardware technologies an asset
- Post-secondary program in computer science or related discipline
- Professional Information Technology designation is an asset (A+, MCP)
- Good knowledge & exposure to a variety of hardware & software
- Experience working with remote management software

Other Considerations
- Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.