Intensive Case Manager

3 months ago


Halifax, Canada Shelter Nova Scotia Full time

**Job Description: Intensive Case Manager - Housing Support**

Shelter Nova Scotia, located in Halifax, is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.

**Summary**:To be responsible and accountable to the Hub Manager and Director of Practice and Development of Shelter Nova Scotia for promoting client transition from shelter to housing, while promoting eviction prevention and providing quality support and assistance to tenants who reside in our housing facilities.

**Responsibilities**

**Client Service Delivery**
- Capacity and willingness to become proficient in the policies, procedures, structure, mission and mandate of Shelter Nova Scotia
- Ability to adhere to a strict policy of confidentiality, code of conduct, policies and procedures
- Proven verbal and written communication skills
- Behave in a calm, professional manner
- Must possess a mature, professional outlook with an ability to experience sound judgement while treating clients with dignity and respect
- Proven attention to details and organizational skills
- Proven administrative skills
- Above average interpersonal skills with energy and enthusiasm
- Ability to remain awake, alert, and vigilant at all times while on duty
- Identify and advocate for individuals housed in one of our programs, experiencing homelessness, or at risk of homelessness, and refer to community programs as appropriate
- Knowledge of the structure and organization of the Department of Community Services and applicable legislation and policies (Employment Support and Income Assistance)
- Develop, maintain, and strengthen relationships with tenants, stakeholders and community partners to achieve goals and influence outcomes
- Be knowledgeable about the impact of poverty and homelessness, and affordable housing.
- Accurately and professionally document notes relating to client interactions and keep other team members up to date on client issues
- Perform First Aid and/or CPR when required
- Maintain client privacy by sharing information only on a need-to-know basis. Protect the confidential information of the guests, residents and tenants
- Address and resolve conflicts or sensitive situations in a positive and open manner, per established policies and procedures
- Engage regularly and respectfully with clients and respond to queries and requests in a timely, respectful manner

**Facility Operation**
- Assist front line employees maintaining the daily operations of the facility including drop in, building security, proper storage of deliveries and donations, reviewing shift checklists, daily cleaning, etc. as required

**Action Planning**
- Complete referrals to the by-name list and participate in biweekly coordinated access meetings
- Build life skills necessary to enable and empower chronic and episodically homeless clients that have moved from shelter to more permanent and stable housing
- Conduct move in, assessments and interviews with potential and participating clients of the program, as required
- Create and facilitate life skills programming and group activities as required
- Develop and implement Housing Plans/Case Plans to assist clients in establishing goals
- Monitor progress and evaluate program result for each client
- Perform duties that relate to preparation for moving or assisting clients moving out
- Meet with clients in their own homes to promote eviction prevention as required
- Provide ongoing support, in reach/outreach and referrals while building trusting relationships
- Where possible, identify risk factors or potential problems, and intervene before they become a crisis
- Provide crisis de-escalation where necessary and provide mediation services if required
- Remain abreast of relevant legislation and policy as it relates to our tenants, Residential Tenancies, Department of Community Services and community resources
- Facilitate activities required to support and enable Trusteeship
- Participate in on call duty where applicable
- Attend Case Conference and group meetings as needed
- Be an active team player
- Other duties, as required

**Admin**
- Complete case notes and required paperwork as applicable
- Record and update appropriate information in logbook/HIFIS and/or Incident Reports as required
- Prepare additional HIFIS and other progress and evaluation related reports on a regular basis
- Prepare for and participate in program evaluations conducted by third party
- Liaise with other case managers in the community as required
- Create and maintain accurate statistics
- Complete VI/SPDAT as required
- Follow policies and procedures
- Liaise and familiarize yourself with other existing agencies that may be of assistance to some of our clients
- Other duties, as required

**Occupational Health and Safety**
- Be knowledgeable of the Nova Scotia OH&S Act and regulations and abide by same
- Comply wi


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