Customer Service Agent

Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Rural area
**Tasks**:

- Access and process information
- Answer inquiries and provide information to customers
- Receive and log complaints
**Computer and technology knowledge**:

- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Adobe Illustrator
- MS PowerPoint
**Security and safety**:

- Basic security clearance
- Bondable
- Credit check
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Valid driver's licence
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Hand-eye co-ordination
- Repetitive tasks
- Tight deadlines
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Judgement
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Long term benefits**:

- Group insurance benefits
- Life insurance
- Long-term care insurance
- Registered Retirement Savings Plan (RRSP)