Bilingual Disability Calculation Analyst

5 months ago

Nova Scotia, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

One of Manulife's largest Group Benefits clients is SISIP Financial (SISIP F), who provides financial products and services exclusively to the military community. SISIP F understands that careers in the Canadian Armed Forces (CAF) have unique requirements and needs, and that is why its financial products and services are tailored to the military lifestyle. The SISIP Services Department at Manulife administers aspects of the plan on behalf of SISIP F, dealing both with serving and former members of the CAF.

The CAF Long Term Disability (LTD) Team within the SISIP Services Department is looking for a highly motivated, team-oriented individual to join them as a Bilingual Calculation Analyst on a regular full-time basis. The position is bilingual required. The Calculation Analyst position encompasses a variety of tasks that are vital to the management of our CAF LTD claimants' files.

**Responsibilities**
- Long Term Disability claim approvals
- Benefit Adjustments and recovering benefits overpaid
- Financial duties such as stop payments, voids, refund deposits, Garnishments, processing TD1s and calculating employment income offsets on a frequent basis.
- Other related tasks

**How will you create impact?**

We are seeking an individual with the ability to grow and change with our dynamic business and who enjoys working in a team environment.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Post-secondary education in Accounting, Commerce or Finance.
- Experience with accounting, finance, payroll, bookkeeping, benefit payment or related duties in an administrative/clerical role would be an asset however University / College graduates would also be considered.
- Proficiency in MS Word, Excel and Outlook / Office 365
- Knowledge of medical terminology and/or insurance terminology would be an asset
- Strong customer service experience in a demanding environment would be an asset
- Insurance claims knowledge or experience
- Knowledge of Group Benefits
- Knowledge of Military Terminology
- Excellent organizational skills
- Excellent problem-solving and decision-making skills with strong mathematical aptitude
- Analytical skills with a close attention to detail
- Ability to work effectively in a team environment
- Deadline driven
- Additional helpful attributes

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-REMOTE**

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total investe

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