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Automotive Parts Associate
6 months ago
**Canadian Tire Lake Shore & Leslie - Store 654**
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.
**Responsibilities & Tasks**:
**Customer Service**
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Shares ideas and suggestions to improve the customer experience in the Service Centre.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Ensures a smooth flow of communication with customers during repairs or maintenance work.
**Operations**
- Sources and orders automotive parts for customers though authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
- Processes returns, warranties and castings as required.
- Tests and fills batteries. Test starters and alternators. Operates the battery filling station as per training received.
- Ensures the retail basics tasks are executed efficiently (ex. stocking, labels, facing, etc).
- Stocks, shelves and merchandise display areas using modules and planograms as guidelines.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Maintains inventory accuracy and identifies/reports low stock levels (ex. hole check and bin cap analysis).
- Reports stolen and damaged goods to management.
- Locates products in the warehouse.
- Operates computer and EFD scanner, and enters all relevant coding in Canadian Tire systems.
- Participates in meetings and al training as required and listens to feedback to improve their oan abilities.
- Uses professional language and maintains a professional appearance (ex. uniforms, hygeine, grooming, and nametage) when interacting with others.
- Complies with company, store, and department policies and health & safety program and regulations.
- Completes other tasks, as required.
**Requirements**:
- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Valid Ontario drivers license.
