Sales Agent

6 months ago

Ottawa, Canada Le Boat Full time

**About Us**:
Le Boat is part of the Travelopia group, one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting-based school trips, corporate hospitality, and sporting event fan travel. Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.

Le Boat is the world’s leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers worldwide each season. A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia). We have been established for over 50 years and are passionate about providing outstanding quality and service.

**At a glance**:
The primary function of this role is to sell LeBoat products for North America including USA and Canada essentially but may be required to support other markets. They will also support sales & marketing departments in developing the Le Boat products.

**What you will be doing**:

- Perform in line with revenue targets.
- Engage and build rapport with customers and Travel Agents.
- Answer client inquiries (booking, brochures) promptly and follow-up inquiries on a day-to-day basis.
- Record clients’ details in line with the new GDPR.
- Use Talkdesk and HubSpot as required.
- Record options and control confirmation of the options in due time.
- Inform customers of any changes before or after booking (i.e.: inventory changes
- Inform customers about our product before booking.
- Create offers within the frame of our procedures and communicate to customers.
- Call back customers and follow up on the quote.
- Update the customers' data in CRM and the booking system.
- Participate in any project linked to the sales & marketing department.
- Get involved in the administrative part (take clients' payments over the phone, bank transfers, reminders, debtors).

**What we are looking for**:

- Excellent English language skills are crucial.
- A good understanding of the French language is beneficial.
- Previous experience in sales in the tourism industry.
- Outstanding verbal and written communicator, with strong listening skills.
- Knowledge of the European geography.
- Customer-oriented.
- Dynamic, enthusiastic, and proactive.
- Team spirit
- Autonomous
- Able to prioritize tasks.
- Highly organized and respectful of deadlines.
- Flexible
- PC literate (Word, Excel, Outlook, Teams)
- TICO Certified (or training to be provided)

**About You**:

- Customer focused
- Dynamic, hardworking, and proactive
- Team spirit
- Autonomous
- Able to prioritize tasks.
- Highly organized and respectful of deadlines
- Flexible

**What we offer**:

- Competitive salary
- Sales Commissions
- Health Benefits
- Paid Time Off

We believe people are happier and perform best when they can be their true selves, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. TCS World Travel is an equal opportunity employer.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

We look forward to hearing from you

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