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Assistant Operations Coordinator

4 months ago

Victoria, Canada Off The Eaten Track Full time

Off The Eaten Track
- Front-line
- Part Time |
- Seasonal
- 470 Belleville Street
- 1 position available
- Accessible Employer: No
- Open to International applicants with valid Canadian Work permits: Yes

Posted on June 11, 2023

Off The Eaten Track is hiring
Are you passionate about our local restaurant scene? Are you a super organized and self-motivated planner extraordinaire? How about customer service, can you knock expectations out of the park? Well if so you could be our new Assistant Operations Coordinator

About Off The Eaten Track
OTET launched in 2012 by Bonnie Todd in Vancouver. The goal was to create a food tour company that took guests to interesting neighbourhoods and introduce them to local small businesses. We are opening a new awesome gift shop June 01, 2023 that will carry tons of awesome local products and will be a space where our foodie tours will visit. We also sell self-guided food tours out of the space.

Philosophy: We are not a boring tour company We are foodie experts, know all the best secret hidden gems, are passionate about the restaurant industry and want to show the most local side of Victoria to visitors. We tell engaging stories, provide cool insider tips, and make sure our guests have the best time on our tours. We also provide outstanding customer service and exceptional tour experiences by being courteous, professional, polite, and dependable. We will go out of our way to make sure every guest is having fun.

The Opportunity: Operations Coordinator $18/hour

Part Time
Saturday: 9am-5pm
Sunday: 9am-5pm
Monday: 9am-5pm

**Responsibilities**:

- Open and close gift shop using established procedures.
- Assist in coordinating the booking process for all public tours.
- Selling and promoting our self-guided and guided food tours.
- Maintaining the shops cleanliness.
- Assisting in inventory and purchase of products.
- Using POS (we use Square) to take payments from guests.
- Work with restaurant partners to request, schedule and confirm food tours.
- Manage day-to-day store operation to ensure the business is set up for sustainable financial growth, while delivering outstanding customer service.
- Maintain and enhance strong and trusted relationships with our restaurant partners.
- Sell and stock products in the gift shop and have an in-depth knowledge of our products (product knowledge provided) to educate and better assist our customers.
- Respond to public and private customer inquiries and provide information for all guided and self-guided tours.
- Answer questions and give recommendations to tourists.
- Prepare monthly and ad hoc reports.
- Other administrative duties as required.

**Responsibilities & Qualifications**:
**Responsibilities**:

- Open and close gift shop using established procedures.
- Assist in coordinating the booking process for all public tours.
- Selling and promoting our self-guided and guided food tours.
- Maintaining the shops cleanliness.
- Assisting in inventory and purchase of products.
- Using POS (we use Square) to take payments from guests.
- Work with restaurant partners to request, schedule and confirm food tours.
- Manage day-to-day store operation to ensure the business is set up for sustainable financial growth, while delivering outstanding customer service.
- Maintain and enhance strong and trusted relationships with our restaurant partners.
- Sell and stock products in the gift shop and have an in-depth knowledge of our products (product knowledge provided) to educate and better assist our customers.
- Respond to public and private customer inquiries and provide information for all guided and self-guided tours.
- Answer questions and give recommendations to tourists.
- Prepare monthly and ad hoc reports.
- Other administrative duties as required.

Requirements/Qualifications
- Passion for food and our local restaurant industry
- Flexible schedule and available most weekends
- Experience using Gmail and Google Drive
- Outstanding customer service skills
- Self-motivated starter with strong initiative and time management skills
- Strong verbal and written communication abilities
- Effective and thorough research skills
- Takes direction well and has coachable attitude
- Positive and enthusiastic
- Aged 19 and over
- Has 1-2 years experience in retail OR
- Has 1-2 years experience in hospitality industry.
- Has lived in Victoria for at least 1 year.
- Speaks a second language.

**Salary/Wage**:
18

**Other Perks/Benefits**:

- Discount on in-store items - Extensive training to include complimentary food tours - Friends and family rate on all tours - $50/month restaurant allowance for social media posts

**Recommended Training**:
SuperHost Foundations of Service Quality

**Job Application Process**:
1) Submit your resume (including 2-3 references) in Word or pdf format 2) Submit a brief cover letter in Word or pdf format that outlines the following: - You have a guest that has an afternoon in Victoria - what would you recommend they do?