Csr (Customer Service Representative)

5 months ago


Mississauga, Canada Ontario Security Defence Services Inc. Full time

**Job Overview**:
**Duties**:

- Provide information about products, services and rates
- Resolve customer complaints in a professional manner
- Maintain customer records accurately
- Collaborate with other team members to ensure customer satisfaction
- As a customer service representative, you must have the ability to accurately report to the company's director

**Experience**:

- Experience in a customer service role is an asset
- Strong sales skills to promote products and services
- Multilingual abilities preferred (Punjabi, Hindi Etc)
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills both verbal and written
- Proficient in data entry and computer systems
- Phone etiquette skills are essential

**Benefits**:

- Competitive salary
- Opportunities for career growth and development
- Positive work environment with supportive team members

**Requirements**:

- High school diploma or equivalent
- Bilingual proficiency in Punjabi, Hindi etc is an asset
- Prior experience in customer service or related field is preferred
- Strong problem-solving skills and attention to detail

**Interview**:
At OSD Services, we prioritize delivering outstanding service to our vendors. To ensure this commitment, our interview process is rigorous, encompassing an in-depth assessment, potential background check and reference check.

If selected for an interview, please remember to bring your resume and identification. Typically, our interviews last between 30 to 45 minutes.

**Job Types**: Full-time, Part-time, Permanent

Pay: $20.00-$23.00 per hour

Work Location: In person



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