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Manager, Talent Acquisition Technology

4 months ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Manager, Talent Acquisition Technology

**What is the opportunity?**

The role has key relationships with: the technology vendor (Phenom), Workday Sustainment Team, Talent Acquisition Team, Marketing Team, and multiple internal partners (IT Production Support, Risk, HR Technology Team, etc.)

**What will you do?**

**Product “Health and Wellness”**
- Manage the periodic releases of Phenom
- Work with internal RBC partners to ensure the product is compliant with RBC standards and that any technical risks are managed and addressed.

**Support and Issue Management**
- Provide primary and escalated support for all Phenom issues; troubleshoot and investigate the issues and work with the vendor and/or internal IT partners in getting them resolved.
- Responsible for user set up for Phenom CRM and the other digital products/subscriptions that integrate with Phenom (example: LinkedIn)
- Ensure any Phenom technical issues whether they are planned maintenance or unplanned system issues are managed and communicated to the Talent Acquisition Team and Marketing Team so that they can manage job posting and recruitment campaigns accordingly.
- For issues that have dependencies between Workday and Phenom, work with the Workday Domain Lead in defining and resolving dependencies, issues and risks

**Continuous improvement and enhancement**
- Partner with the Talent Acquisition Team and the Marketing Team to understand and anticipate their needs, and translate these into technology requirements
- Working with the vendor and internal partners, implement the enhancements and projects in the product roadmap.
- With the vendor as the development team, the Manager Talent Acquisition Technology is responsible for gathering and development of requirements, design development, testing, management of production deployment and PIV.
- Monitor and evaluate progress at each stage of the process; communicate this progress to stakeholders.

**What do you need to succeed?**

**Must Have**
- _ Product Owner experience or Business Analyst / Technical Analyst experience or comparable/equivalent experience._ This is a hands-on role that will leverage a lot of the skills that someone with product owner experience or analyst experience will have: backlog management, requirements gathering and development, discovering user needs, working with technical team in implementing enhancements, etc.
- _ Excellent communication skills_ are required since the Manager Talent Acquisition Technology has to communicate with stakeholders from Talent Acquisition and Marketing Teams and work with the vendor leadership team and the development team
- _ Strong organizational skills_. Ability to maintain a keen attention to detail and manage work with sometimes competing urgency and priority.
- _ Strong Problem solving skills_. Can troubleshoot and diagnose issues; demonstrated experience in collaborating with various technical and business partners to develop resolution to the issue
- _ Technical aptitude._ Understands how technology enables things/business processes
- _ Experience managing projects or initiatives._ Role will require monitoring and overseeing progress of vendor work and ensuring clear outcomes are managed. The experience does not need to be with large projects, but the idea of working with clear timelines, milestones and outcomes should not be a strange concept.

**Nice to have**
- Marketing experience, particularly recruitment marketing or promoting jobs or employer branding experience
- Previous experience as a product owner
- Application support experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater scopes of work

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Human Resources

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-01-18-08:00

**Application D