Operations & Programs Manager

4 months ago

Ottawa, Canada Movati Athletic (Group) Inc Full time

Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members - feel **welcome **feel **comfortable** and feel **healthy**.

We’re not looking for average, because we’re not your average Club. That’s because Movati’s goal is to be recognized as North America’s premiere affordable luxury fitness brand. As** Operations Program Manager**, you have one of our most important positions in club - there we said it, but it’s because we’re looking for a brand ambassador and experienced operations leader who is aligned with our values all rolled into one.

Speaking of values, Movati’s are rooted in **Care**, demonstrating strong **Work Ethic**, **Authenticity**, celebrating **Diversity**, and **Commitment** to enabling a healthy work environment. If it sounds like a lot, that’s because it intentionally is. Since 1997, we’ve built the foundation of Movati Athletic on these values and it’s what’s made us both successful and different.

**Role**

Our Operations Program Manager (OPM) is an experienced people-oriented leader who reports directly to the General Manager assisting them with coaching, managing and motivating team members to achieve sales and service objectives. A part of this means providing managerial oversight for all departments and being a point person for support so our team members consistently receive the feedback they need to further their careers with Movati.

We’re all about our people, they are our everything and as OPM you will be the beacon of what success looks like for our team members. Creating and sustaining a high-performance work culture is part of this and fostering a servant leadership culture that is both collaborative and innovative. Using your experience, you will provide strong leadership in customer service, team management, operations management and sales performance. You will also collaborate with the GM and People & Culture for recruitment and selection of all positions.

At Movati, you will quickly learn that rolling-up your sleeves is the key to success to ensure the Club is functioning at its best You are an extreme multi-tasker and are never afraid of a challenge. A part of your many duties is partnering with the GM in the annual business planning process for your club and reviewing club P&L statements with define metrics and standards. You will also be accountable for ensuring KPI’s are used effectively to ensure that Club Departments (Aquatics, Playroom and Facilities) are meeting budgetary goals and company objectives.

**Qualifications**

We know the experience we’re looking for can come from a wide range of industries so we’re looking for 3+ years of related experience leading, motivating and coaching high performance teams. Of course, we expect that when we meet, you can articulate how you have achieved operational success and delivered meaningful membership and customer growth in your past experiences.

**Perks

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