Office Manager

6 months ago

Edmonton, Canada Brain Care Centre Full time

Do you love organiz

g? You are the all star that keeps

e office
- ning by looking afte
- he printer, decorating the
- ice for holidays, ma
- g sure donors r
- ive thank you
- rds, booki

g appoint
- ts and meeting r

, and bein
- in the know’. Details and bo

eeping is your jam.Do t

all with an organization that h

elps people with serious injuries or disabilities everyday. *About Us: *Brain Care Centre (BCC) exists to give those impacted by acquired brain injury the supports they need to overcome limitations, reconnect, rebuild, and thrive in the community. BCC is a registered charitable not-for-profit organization and serves the spectrum of brain injury from mild to severe. *Role: *Reporting to the Executive Director of BCC, the Office Manager provides comprehensive office support, including bookkeeping and management of the reception area and appointment scheduling, to ensure a high-quality and welcoming operating environment for BCC. *Qualifications:

- * Certification: Related certificate, diploma or degree
- Experience in reception or office administration; proficient use of software and web-based platforms such as Microsoft Office and the Google Suite.
- Experience with CanadaHelps Donor Management System, and/or Kadence would be an asset.
- Proven experience in bookkeeping with proficiency in Quickbooks Online
- Up-to-date and clear criminal record check. *Major Responsibilities:*
- Provide responsive, client-and guest-centered service to all who contact or come into the Buchanan Centre.
- Ensure the reception, kitchen, library, and waiting areas for BCC are well-maintained and organized; complete daily office opening and closing procedures.
- Manage central booking system (booking, cancelling, rescheduling client appointments), using Google calendars and Kadence for in-office meetings.
- Accurately enter donor information and donations into Canada Helps DMS and Quickbooks Online.
- Enter accurate, relevant information from client interactions and appointment bookings into a case management system.
- Process membership forms, payments, and renewals as needed.
- Perform bookkeeping tasks including accurate recording of financial transactions, invoicing, and expense tracking, processing payables, etc.
- Provide general administrative support: preparing meeting rooms, preparing weekly meeting agendas, and recording/distributing meeting minutes.
- Manage and maintain organizational systems for areas such as office supplies and equipment, parking management, mail, and other administrative areas; manage inventory of office/kitchen supplies and order supplies as needed.
- Assist with onboarding of new employees.
- Assist the HR & Volunteer Program Manager to coordinate volunteers. *Context:*
- Work environment: office-based position, Monday to Friday, 8:30am - 4:30pm with a 1 hour lunch break from 12:00-1:00 PM.
- Attend weekly meetings with the Executive Director of BCC.
- Conduct all day to day activities in accordance with BCC’s Mission, Vision and Values, Code of Conduct, and Personnel Policies and Procedures.
- Adhere to high standards of ethical practice and confidentiality.
- Attention to detail; strong communication skills; able to troubleshoot technology issues.
- Participate as a professional, positive and supportive team member.
- Any other duties as required. *Position Detail:*
- 1.0 Full-Time Equivalent.
- Annual salary of $55,000-$60,000 depending on experience.
- Any overtime accumulated is to be taken as lieu time on the ratio of one hour overtime granted as one hour lieu.
- As an ongoing staff member, you will serve a probationary period of three (3) months.
- Annual provision of 15 days of paid vacation as well as five (5) paid days when BCC is closed between Christmas and New Year’s Day.
- Benefits package on a cost shared basis and RRSP matching program as per BCC Policies and Procedures. *Competencies:* Competencies are behaviours that are essential to reach our goals in serving adults with acquired brain injuries. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. Verbal, listening, and written communication skills
- Conveys respect when listening and responding to clients and other staff members, practices self-awareness and regulation of emotions to use them productively, is able to articulate accurate information in a professional manner (in verbal and written forms) Plan creation and execution skills
- Creates and executes realistic work plans, manages multiple tasks and meets deadlines through prioritization, goal setting, organization and teamwork Problem solving and decision-making skills
- Accesses resources, information and technology from other areas and uses it to analyze issues, resolve problems and improve performance Empathetic and responsive
- Ability to view social issues from a variety of lenses and treats individuals from all walk

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