Sales & Customer Service Administrator

3 months ago

Listowel, Canada Bushell Kerr LTD Full time

**Position Description**:Sales Administrator

**Location**: Applicant must be able to commute to Listowel, ON

**Who we are?**

With over 120,000 square feet of warehouse, over 1,000 active skus, located in the heart of southwestern Ontario, BK’s is the leading supplier for top-quality têxtiles, housewares & impulse buy items at a wholesale level. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative products. We are uniquely positioned to grow exponentially.

What makes us different from other wholesale distributors is our people, and the deep commitment they have to sharing the very best product and merchandising knowledge to guide customer decisions and demonstrate our value.

Our management and staff share the common goal of driving high volume sales, through our own private label and wholesale goods across Canada. Joining us now is a chance to be a critical part in the next phase of our growth and the confidence to know we will take you on that journey with us.

**Who we need?**

We need a multi-tasker in the truest sense, who thrives on juggling customer’s needs, wants, and timelines - and doesn’t get overwhelmed doing so. As the new sales & customer service administrator, you will provide administrative support to on-site sales team. The position has huge potential for career advancement within the company.

**Responsibilities**:

- Generating reports for sales team (inventory, sales figures, etc) Must have strong skill set with Excel.
- Provide order confirmations to customers with estimated delivery date.
- Ensure and validate that all PO’s have been entered correctly (prices, quantities, transport carrier).
- Generating, updating and sending order confirmations and status reports, as required.
- Retrieving and distributing new purchase orders within the sales teams, updating status and dates through the ERP system.
- Documenting and tracking claims through completion.
- Coordinate with warehouse operations team about inventory and product inquiries.
- Prepare quotes, bids and estimates for customers.
- Engaging in direct communication with customers, including responding to requests for information, order status and documentation.
- Performs administration functions such as part order entry, invoice entry, purchase order filing, sales information, and analysis.
- Assist in content creation for promotional materials.

**Qualifications**:

- Strong computer skills with a focus on Microsoft Excel and PowerPoint and Google workspace.
- Excellent written and oral communication skills.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Self-starter, critical thinker with a can do/positive attitude with the ability to communicate effectively.
- Customer focus with the ability to identify customers' needs, issues, interests.
- Bilingual - French and English. (Not required, but will be considered a significant asset).
- A willingness to adapt and accept new responsibilities in order to achieve overall team objectives.
- Thrive in a fast-paced environment, flexible to changing requirements as the business develop.
- Excellent time management skills with a demonstrated ability to multi-task and prioritize work load while maintaining effective communication with others.
- Strong organizational skills with an attention to detail.

**Why join us?**
- Extended Health and Dental Benefits Plan
- Real career growth opportunities.
- Flexibility to help you balance work and life.
- Merchandise discount on our brands / products
- On-site parking

This is a full-time permanent position from Monday to Friday.

**Salary**: $20.00-$22.00 per hour

We thank everyone who applies for the position, but only those selected for an interview will be contacted.

Looking forward to meeting you

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Listowel, ON N4W 1A1: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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