Houseperson - Fairfield By Marriott

2 weeks ago

Ottawa, Canada Bona Hospitality Full time

**JOB SUMMARY**

The House Person is responsible to ensure all public areas and office spaces are thoroughly cleaned and well maintained according to standards; to ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of housekeeping operations. As well, to report any deficiencies and to handle guest requests or complaints in a professional and timely manner. To achieve goals that support the overall company’s objectives while developing and building relationships. The House Person is responsible to maintain high levels of cleanliness, work standards and to provide professional and friendly service for guests and team members. This is unionized part-time position.

**JOB RESPONSIBILITIES**

This position is responsible for the following tasks:

- Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.
- Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.
- Maintaining Guest Service as the driving philosophy of the hotel.
- To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.
- To bring urgent matters to the attention of the Executive Housekeeper, Assistant Executive Housekeeper, Supervisor.
- To maintain standards of punctuality.
- To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.
- To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.
- To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.
- Ability to operate the system manually.
- Attend staff meetings.
- Responsible for ensuring full compliance with protocols and procedures related to any Housekeeping operations, and emergencies on an ongoing basis.
- Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Ability to grasp, bend; and stoop; push or pull heavy loads weighing up to 75 lbs.
- Responsible for maintaining the cleanliness and general appearance of public areas and corridors of the hotel.
- Removing dirty linens from room attendant’s carts when needed.
- Sweeping and vacuuming floors, hallways, ledges and stairwells.
- Picking up trash from parking lot, trash cans and garden areas.
- Deliver and remove cots, refrigerators, cribs, irons, amenities to and from guest rooms
- Unloads truck shipments as required
- Move, arrange and clean the winter mats
- Assist with spreading calcium/stone around exits as required
- Vacuums and clean guest hallways, elevators, carpet edges, stairwells, and walls.
- Clean guest floors lobbies and amenities areas (vending, ice and chute areas)
- Clean designated areas including, but not limited to, restrooms, gym area, gym equipment, public and lobby areas, offices and banquet/meeting/conference rooms and restaurant
- Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, deliver coffee to the lunch room, removing and disposing of trash and emptying ashtrays and pick up the cigarettes buts around hotel.
- Report maintenance deficiencies and items in need of repair
- Stock and maintain supply rooms, when needed (once a week)
- Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed
- Deliver guest requests/amenities, assists guests, and assist in cleaning guest rooms, when needed
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts to storages.
- Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas to meet the company standards.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Replenish supplies, such as drinking water, linens, supplies, and bathroom items.
- Keep storage areas well-stocked, clean, and tidy.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners, steam and shampoo machine. Deliver and pick up dehumidifier and blowers to affected areas.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Pick up, restock, deliver and put away any stock received or ask by the guests or housekeeping leaders.

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