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Csr - Customer Service Representative

4 months ago

Vancouver, Canada E-Exit Gastown Full time

**E-EXIT consists of Canada’s largest collection of escape rooms. As franchise locations, our team at E-EXIT Gastown pride ourselves on providing customers with fun and exciting experiences that anyone can enjoy. If you are a friendly, outgoing person who enjoys making and solving puzzles, and helping others, please connect with us today by sending in your resume and cover letter.**

We are looking for part-time staff to work afternoon and evening shifts approximating 25-35 hours a week. Weekend availability is required.

**Responsibilities**
- Payment processing and operation of our reservation system
- Presenting orientation and game introductions to customers
- Fully understanding our games to be able to provide useful tips/information to customers
- Resetting the rooms after games
- Maintain the cleanliness of the premises

**Core Attributes**
- At least 1 year of experience in a customer service-related field
- Strong communication
- Ability to maintain a professional and friendly demeanor
- Detail-oriented
- Ability to thrive under pressure
- Proficiency in spreadsheet management
- Experience with image editing platforms
- Knowledge of hand tools
- A desire to learn and think creatively

**Additional Skills**

As part of our small team, you will have opportunities to develop skills and help out in a number of different areas. If you have any additional skills or passions, let us know, as they can often be very useful.

Some beneficial example are:

- Woodworking and handiwork: for general maintenance of puzzle and structures
- Arts and crafts: painting and prop design is essential for an immersive experience
- Graphic design and social media marketing
- Acting: keep customers entertained from the moment they walk in the door
- Puzzle design and storytelling: We always welcome ideas to improve our themes

**Job Types**: Part-time, Permanent
Part-time hours: 10-18 per week

**Salary**: From $15.65 per hour

**Benefits**:

- Casual dress
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Weekend availability

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: One location