Part Time Administrator

1 week ago

Elora, Canada Eramosa Physiotherapy Associates Full time

Eramosa Physiotherapy Associates (EPA) is a group of physiotherapist-owned clinics with 10 locations, around Guelph and surrounding areas. Over the past 27+ years, EPA has been providing evidence-based care, with an emphasis on manual therapy and exercise through our unique approach, Your Path to Improved Health. Our growth and success over the years is because of our incredible team of dedicated, passionate and hard-working employees.

Are you an experienced client-centred health care administrator? Are you ready to be immersed in a fast-paced, high-volume clinic, offering front-line customer service, billing support, and schedule management. If so, we have an opening for a part-time permanent health-care administrator/receptionist.

As Administrator, you will provide support to our Elora team with reception coverage, client bookings, billings and processing of insurance claims. We are looking for a highly organized and personable administrator with critical thinking and effective communication. Experience with EMR or CRM is A MUST for this role, as managing client data is the bulk of this role.

**Qualifications and Skills**:

- Customer facing administrative experience, 3 years
- Medical Office Administration, 1 year
- Experience with Practice Perfect or similar EMR is preferred
- Diploma in Health Office Administration is preferred
- Critical Thinking and attention to detail
- The ability to multitask/prioritize
- Knowledge of medical terminology
- The ability to maintain confidentiality/Discretion

**Duties and Responsibilities include (but are not limited to)**:

- Collect customer payment at the time of service and follow up on outstanding payments.
- Log clinic statistics regarding clients and hours, using excel, on a bi-weekly basis
- Managing schedules for 5+ practitioners, while being able to coordinate appointments between multiple providers
- Greet clients and visitors upon arrival while providing excellent customer service for all questions or concerns.
- Complete general clerical tasks including scheduling maintenance, faxing/scanning paperwork and new client intake
- Register new clients in line with acceptable standards of the clinic; support clients in filling in medical and insurance forms at the clinic to avoid errors and inaccurate information.
- Always exercise client confidentiality and adhering to privacy policy
- Provide accurate daily performance statistics and typing of referral and discharge letters
- Ensure that the client reception area is cleaned, fully stocked with clinic supplies and materials and daily laundry.
- Other administrative tasks as assigned by the Clinic Lead Administrator

**Work Schedule**:
Monday: 12:00 pm - 7:00 pm

Tuesday: 3:00 pm - 7:00 pm

Wednesday: 12:00 pm - 7:00 pm

Thursday: 12:00 pm - 5:00 pm

**Job Types**: Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: No less than 23 per week

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- On-site parking

Schedule:

- Evening shift

Work Location: In person

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