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Customer Service Administrator
5 months ago
Great Workplace Culture
- Fantastic Office Location
**About the Role**
Fantastic construction administration role working towards providing clients with an excellent and efficient pre-construction experience before beginning their build.
**Duties**
- Proactively managing customer's experience by ensuring clients are regularly updated of the status of their home during the planning process
- Effectively communicating and maintaining the professional link between clients and internal stakeholders to ensure feedback and resolution
- Maintain customer files with relevant contract, variations and other required documentation
- Creating workflow, completing tasks as they arise
- Completing and managing data entry and report compilation
**Skills and Experience**
- Exceptional customer service skills and attention to detail
- Excellent organisational skills and ability to prioritise tasks.
- At least 1 year of previous experience in a similar role in the construction industry
**The Company and Culture**
Growing on the back of a dynamic, professional culture with focus on ensuring customers upmost satisfaction and empowering their staff to ensure retention levels are high. A well known custom home builder with an excellent reputation for delivering high quality works across Melbourne. The business will offer you excellent opportunity for progression as the business continues to grow.
