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Contract, Communications Coordinator

4 months ago

Toronto, Canada Toronto Hydro Full time

**WORK ILLUSTRATION**:
The Communications Coordinator works with the Media and Public Relations team to coordinate and execute planned and reactive activities to support corporate and customer communications, media relations, issues management and crisis communications and general administration.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

**Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code.**

**KEY RESPONSIBILITIES**:

- Support Media and Public Relations team in the coordination and execution of strategic communications plans
- Assist with reactive issues, including crisis communications and issues management monitoring and reporting
- Develop and maintain regular reports and dashboards
- Provide support for developing and managing content on the website
- Lead social media monitoring efforts
- Coordinate event and sponsorship opportunities
- Prepare industry award submissions
- Administer department budget, including managing vendors and processing invoices
- General administrative support
- Participate in standby rotation after hours and on weekends

**REQUIREMENTS**:

- Bachelor's degree in Communications, Public Relations or related field from an accredited University
- Two (2) or more years of experience supporting and/or executing corporate communications, public relations or marketing
- Experience with communications planning and execution
- Experience managing corporate social media channels
- Working knowledge of website content management systems, particularly Liferay
- Analyze and Solve Problems: Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; includes others in problem-solving efforts when appropriate
- Generates innovative ideas and solutions to problems; offers multiple options to achieve desired results; helps evaluate alternatives in light of desired outcomes; makes sound recommendations; makes decisions that align with objectives; uses data to support decisions
- Establish/ Develops Plans: Develops and supports plans that are appropriately comprehensive, realistic, and effective in meeting goals; develops contingency plans when necessary
- Manage Plans and Projects: Conducts productive meetings; manages expectations; keeps others informed about plans and projects; adjusts plans to respond to changing business priorities or external climate; monitors projects and takes appropriate action when goals are not being met; follows up with clients to make sure that results meet or exceed expectations; monitors costs to stay within budget
- Build Relationships: Relates to others in an open and accepting manner; initiates and develops relationships with others as a key priority; treats others with respect; addresses prejudice and other intolerant behaviour in others; is approachable and acts as a team player
- Speak and Present with Impact: Holds people's attention when speaking; speaks clearly and concisely; communicates without jargon; delivers effective, high-impact presentations; uses audiovisual aids appropriate to presentations; connects with audience when speaking; responds well to challenging questions
- Write and edit effectively: Clearly and concisely expresses ideas and concepts in writing; prepares persuasive written materials; adapts writing style and language to fit the situation/audience; knows when to communicate orally or in writing
- Commit to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and/or services against those standards; builds quality into each step of the process
- Focus on Customer Needs: Anticipates and identifies customer needs; takes action to meet customer needs; develops effective working relationships with internal and external customers; continually searches for ways to increase customer satisfaction

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

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