Registrarial Services Representative Term

4 weeks ago

Mississauga, Canada University of Toronto Full time

**Date Posted**:11/12/2024
**Req ID**: 40640
**Faculty/Division**: UofT Mississauga
**Department**: UTM: Ofc of the Registrar
**Campus**: University of Toronto Mississauga (UTM)
**Position Number**: 00037983

**Description**:
**About us**:
The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

**Your opportunity**:
The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Assistant Registrar, Front-Line Services, the Registrarial Services Representative is the first point of contact in the Office of the Registrar and provides proactive, customer-friendly, quality service in a complex environment reflecting a diverse population. Having a thorough knowledge of U of T and U of T Mississauga rules and regulations, the Representative interprets academic guidelines and procedures, and provides guidance and information on undergraduate university regulations, policies and practices to undergraduate students, staff, faculty and visitors.

The Registrarial Services Representative is responsible for assisting undergraduate students with registration and enrolment processes; investigates and resolves student registration, enrolment and fee issues that arise, recommends and implements solutions or alternative approaches to solving problems, and introduces new policies and procedures. Working in a team environment, the Representative reviews all incoming requests and documents for completeness, accuracy and that requirements are met, informing applicants about format, content and deadlines.

The Registrarial Services Representative assesses student needs, referring to academic and financial advising by scheduling appropriate appointments or recommending group or other informational sessions. The Representative participates in team and department meetings to enhance quality of services, streamline policies and procedures, and recommends changes and implementation of strategies, as appropriate.

**Your responsibilities will include**:

- Keeping well-informed on University programs, policies and procedures
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on processes, policies, and procedures
- Interpreting rules and regulations to determine appropriate referrals
- Verifying the accuracy and completeness of information
- Collecting supporting documentation required for records and enrollment processing
- Resolving issues within the scope of the role and escalating problems as required
- Collecting user fees for registration activities on a regular basis

**Essential Qualifications**:

- Bachelor's Degree or equivalent combination of experience and education
- Minimum two years work experience in a fast-paced, high-volume customer/student services environment
- Experience processing service fee credit/debit card payments
- Proficiency and experience in MS Office and working with a student information system retrieving, reviewing and updating student information
- Solid understanding of undergraduate university policies and procedures
- Excellent communication and customer relations skills
- Demonstrated ability to exercise sound judgement, patience, discretion, tact and diplomacy
- Outstanding organizational skills with the ability to prioritize and work well under pressure
- Attention to detail and a high degree of accuracy with strong keyboarding/data entry skills

**Assets (Nonessential)**:

- Experience working in the Office of the Registrar
- Quality service and/or customer relations training
- Proficiency with ROSI
- Working knowledge of the Ministry of Training, Colleges and Universities (MTCU) Ontario Student Assistance Program (OSAP) database

**To be successful in this role you will be**:

- Communicator

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